There’s an Xbox that’s broken and it isn’t in any living room in America yet. The Xbox demo unit at a nearby Toys R Us store could not give consumers a taste of the new Microsoft console because of severe loading problems. The Xbox unit had no disc inside and displayed a menu screen to access the hard drive and CD player. But customers who tried to navigate through menus could do little else but wait while the machine tried to load the next menu. The audio that accompanied the menu screen transition skipped severely as well. After a three minute wait, the Xbox reached the next screen but continued to have load problems. Multiple resets also failed to resolve the problem. Soon after, a screen appeared that said the Xbox needed customer service repair. The screen provided a list of customer service phone numbers to contact.
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