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Microsoft: Here's what caused our cloud outage this week | |
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| Time: 10:58 EST/15:58 GMT | News Source: ZDNet | Posted By: Andi Stabryla | ||
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Microsoft officials are starting to share some details with customers and partners about what led to several cloud-service outages this week. On August 17, many North American users of Microsoft Office 365 and SkyDrive were unable to access their email and calendars due to a three-plus-hour outage. | ||
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| #1 By 143 (216.205.223.146) at 8/20/2011 7:12:30 PM |
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Anybody planning on using a cloud server?
I'm not. |
| #2 By 28801 (68.44.220.197) at 8/20/2011 10:41:54 PM |
| My company will be on 365 by the end of the year. We are a Fortune 500 company and from what I hear MS had an orgasm when they got us. |
| #3 By 2960 (72.205.26.164) at 8/22/2011 1:09:35 PM |
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This is exactly why cloud based work doesn't make sense. It goes down, and your thousands of workers aren't working any more.
It's the stupidest idea to ever come up since Microsoft Bob. |
| #4 By 28801 (65.90.202.10) at 8/22/2011 1:41:56 PM |
| #4: A server is a server and a network is a network, whether hosted in house or not. This can happen anytime. The cloud, in this case, had nothing to do with it. |
| #5 By 8556 (173.29.0.175) at 8/22/2011 3:04:46 PM |
| #5: The cloud had nothing to do with it? Let's see: 365 is hosted "in the cloud". It was down for three hours. No matter what the cause the "cloud" 365 could not be used for three hours. I do not believe that productivity with cloud hosted apps will ever be as high as with local network apps. The reason is additive. Locally you have X amount of downtime. Using cloud apps you have X plus Y (cloud downtime). If Y>0 then the "cloud" causes decreased productivity. |
| #6 By 28801 (68.44.220.197) at 8/22/2011 10:23:23 PM |
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#5: I stand by what I said "The cloud, in this case, had nothing to do with it."
"Microsoft officials are attributing the Office 365 problems to “a networking interruption” in one of its North American datacenters. One of my contacts said he believed faulty Cisco networking gear was the culprit" This same issue could have happened in a hardwired data center as well. Generally speaking, unplanned outages are usually caused by Software, Hardware, or network issues. This is true irrespective of network protocols. Our company uses servers hosted by IBM in Southbury CT. yet every once in a while, a server goes down. Sometimes the network has hiccups, and occasionally Lotus Notes has takes a crap! When we go to the cloud, I assume we will have similar issues on a fairly similar timetable because human beings create imperfect things (especially Lotus Notes). "I do not believe that productivity with cloud hosted apps will ever be as high as with local network apps." I don't know what size company you work for but at my company, there are no "local" network apps. Everything is hosted by IBM in another state in the "original" cloud. "Using cloud apps you have X plus Y (cloud downtime)." Hmmm, when was the last time the internet was down? |
| #7 By 8556 (173.29.0.175) at 8/22/2011 11:37:05 PM |
| #7: "Hmmm, when was the last time the internet was down?" For 365 it was three hours last week. |
| #8 By 28801 (65.90.202.10) at 8/23/2011 6:57:45 AM |
| #8: Wow, I guess your the type who calls his ISP when his PC won't boot. |
| #9 By 2960 (72.205.26.164) at 8/23/2011 7:57:47 AM |
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#5,
Yes, but if all your eggs are in the cloud basket, and you have 10,000 eggs in that basket, you are farked. At least the way it is in most companies right now, if one egg breaks you still got 9999 working for you, not hanging around the break room wondering when IT will have your 'cloud' fixed. Where the failure happens doesn't matter. Down is Down. This post was edited by TechLarry on Tuesday, August 23, 2011 at 07:59. |
| #10 By 28801 (65.90.202.10) at 8/23/2011 8:22:58 AM |
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I'm afraid I don't get your metaphore - If you are saying an egg is a person/employee, then local or not, you are still in one basket. Let's take this example: you have multiple mail servers on site servicing your company and a short circuit occurs in your Cisco network open guide conduit. Whether it happens in the cloud or locally, all of your eggs are cracked.
"Where the failure happens doesn't matter. Down is Down." So you are agreeing with me. |
| #11 By 8556 (173.29.0.175) at 8/23/2011 5:00:24 PM |
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#9: I am the IT guy that is called when things go down at my customer's businesses. One customer is a government defense contractor. There is no way that they will even consider using the cloud. They can't afford to be down for three hours at at time.
Apparently, you conceive of your personal world view as the only valid one and dismiss the experience of others as meaningless and then belittle them. |
| #12 By 28801 (68.44.220.197) at 8/23/2011 10:32:53 PM |
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"and then belittle them. "
I'm not sure what statement you took as belittlement, but that was not my intention. "Apparently, you conceive of your personal world view as the only valid one and dismiss the experience of others as meaningless" You mean like you’ve done in this entire thread? I have worked in companies of varied sizes and have witnessed many outages of differing degrees and duration (some even caused by me), so although my vision may not be a “worldly” as yours, I do feel I can speak with some credibility. Finally, the bottom-line is, we are talking about freaking email, not SAP in the cloud. You and Larry are painting a picture of a 10,000 person workforce paralyzed because of no email for 3 hours. That simply isn’t the case. Is it an annoyance? Yes. Should Microsoft take a hit for this? You betcha. But to insist that outages such as this occur or are more likely to occur only in the cloud is simply not true. |
| #13 By 8556 (173.29.0.175) at 8/24/2011 12:11:46 AM |
| #13: This was fun. Not as much fun as reading the good old Latch and Ketchum point-counter point missives. |
| #14 By 28801 (65.90.202.10) at 8/24/2011 8:13:39 AM |
| Now we just need someone for the roles of Parker and MysticSentinal. |
| #15 By 1896 (82.61.168.116) at 8/24/2011 11:29:52 AM |
| What happened to Iketchum? I disagreed with him quite often but I enjoyed the debates he was able to generate..... |
| #16 By 1896 (82.61.168.116) at 8/24/2011 11:30:20 AM |
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Sorry double post.......... There are few things that never change here........:-) This post was edited by Fritzly on Wednesday, August 24, 2011 at 11:31. |
| #17 By 37 (192.251.125.85) at 8/24/2011 12:19:51 PM |
| Office 365 sucks. It couldn't even open an excel spreadsheet that I had, but Google Docs could. WTF!! lol |
| #18 By 28801 (65.90.202.10) at 8/25/2011 12:26:05 PM |
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I think Office 365 requires a plug-in - common sense.
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