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Microsoft prices, lack of help push one firm to Google | |
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| Time: 10:25 EST/15:25 GMT | News Source: ComputerWorld | Posted By: Andi Stabryla | ||
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High prices and poor service forced manufacturing firm Cinram International to migrate from Microsoft Exchange to Google Docs, a move the company's vice president of IT infrastructure called "a no brainer." | ||
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| #1 By 8556 (173.27.244.6) at 4/19/2011 12:07:40 PM |
| The lack of help is a real problem. I asked Microsoft Partner support for a list of vendors for Forefront Client Security, spoke with a real human and all, and was sent a list of book vendors. After 4 days I have yet to receive a reply to my e-mail asking for the correct list. Lack of help is a real, and possibly serious, problem. |
| #2 By 23603 (216.226.55.49) at 4/19/2011 12:47:28 PM |
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"The problem at Cinram, though, was that its 5,000 or so knowledge workers were using Microsoft Exchange 5.5 -- an email system that was released in 1997.
It's not as though Murrey didn't want to upgrade. He just couldn't present a compelling business reason to do so." Exchange 5.5 ?? And cannot find a compeling business reason? Please fire the vice president of IT please. And I will take note to never hire that guy. |
| #3 By 1401 (216.145.133.6) at 4/19/2011 1:39:20 PM |
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"It was going to cost close to $2 million to move everyone across the board. It was always cost-prohibitive. If we spent the $2 million, there just wasn't the return, except for a few features here or there."
@EQ23 - so what new features are worth 2 million dollars??? |
| #4 By 23603 (96.20.114.35) at 4/19/2011 9:30:52 PM |
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@Chris
None of course. A VP of IT that stick with Exchange 5.5 for that many years....that is the problem. |
| #5 By 29664 (174.51.61.116) at 4/19/2011 10:33:17 PM |
| we looked at gmail compared to exchange 2003 to 2010 and gmail just isn't there yet. our users want every feature is outlook to work as expected. it's worth a bundle to have happy users. maybe in another 2-4 years things will be different. Google docs is still crap. |
| #6 By 15406 (209.87.228.158) at 4/20/2011 8:08:48 AM |
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#2,4: How can you talk out of both sides of your mouth at once? First the guy is a fool for not spending $2m to upgrade something that wasn't really broken to begin with, and then you say it wasn't worth $2m. And, contrary to what you might think, companies are generally loathe to replace a working system if the benefit is negligible and the price tag is high. It's easy to spend other people's money from the comfort of your armchair.
My wife's company moved to Gmail Corporate (or whatever it's called) 2 years ago after using Lotus Notes for years. After some initial teething pain, they're happy with what they now have. |
| #7 By 428624 (142.32.208.235) at 4/20/2011 10:42:49 AM |
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"We were running such an old version of Exchange they said there was no native migration tool to get our data into a format that would be usable. That's what most of the cost was going to be -- getting our data moved over."
OK ... What did it cost them to move to Google? The story never says. Did Google do it for free and eat the costs so they could have a pet journalist write this story? " it would have cost Cinram $1.7 million alone just to upgrade hardware to handle a transition to Exchange 2007." Were the servers gold plated? |
| #8 By 95132 (74.160.83.32) at 4/20/2011 3:18:44 PM |
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Who told them they couldn't get data from 5.5 over to 2007/10? "That's what most of the cost was going to be -- getting our data moved over." -- as opposed to couple hundred thousand they are playing to move the data over to g* "it would have cost Cinram $1.7 million alone just to upgrade hardware to handle a transition to Exchange 2007." --- Have they heard of hosted exchange services\ or 365, was it even looked at? Hey if g* works for them great, but it sounds to me like they didn't take a full look at their options nor talked with those skilled much in such migrations, that or there is much much more to this story. Wonder how dated the rest of their IT systems\infrastructure is (omg you mean we have to retire those NT4 DC's?), perhaps that also played into these cost numbers and the overall decision. |
| #9 By 9589 (68.17.52.2) at 4/20/2011 11:45:37 PM |
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$2 million dollars to replace server(s); intall and configure Exchange 2010 and Office 2010; and migrate from Exchange 5.5 for 5,000 employees. Huh?
Yipes! I want that contract!!! This guy needs to talk to that IT guy in Munich that is STILL converting his users from Windows to Linux! lol It's not just a job; it's a career! Maybe there brothers . . . . The story ought to be titled, how I snowed my boss, kicked Microsoft, moved to Google and screwed over my employees/customers. What a nut job - comparing Exchange to Google Docs - now that's a good one! |
| #10 By 15406 (209.87.228.158) at 4/21/2011 7:42:58 AM |
| I especially love the part where MS couldn't bothered to comment except to point out the $2m was "specific to that company". I guess MS is concerned that some people, like 99% of Earth, would consider $2m to upgrade a 5,000 user email system a little... excessive? But what do you expect from a dominant monopolist with a long history of using binary formats and proprietary protocols to lock in customers? |
| #11 By 95132 (74.160.83.32) at 4/21/2011 3:49:22 PM |
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No latch I actually think they did that company a favor by not going into detail, which likely would have further exposed the clusterfark of the IT situation and management at the company.
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| #12 By 228224 (24.200.59.136) at 4/21/2011 5:41:47 PM |
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Cinram at version 5.5? Not surprised - no one gets support. They've been in trouble financially for years. They use to manufacture audio CDs for all the major record labels [if I remember right] and didn't have the brains to figure out that MP3s [and other music technologies] would kill their business.
That's 2 goofs. exchange 5.5 and staying so long in the CD business. |
| #13 By 2960 (72.205.26.164) at 4/25/2011 10:57:26 AM |
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Try getting help for a SYNC issue.
The MS SYNC in my new truck has a bug in it, totally repeatable. MS seems to have well isolated itself from customers in any way regarding SYNC, and dealers don't have a clue what to do with software/firmware issues. |
| #14 By 15406 (209.87.228.158) at 4/25/2011 3:13:20 PM |
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#11: Yes, it surely must be Cinram's fault, because otherwise it has to be Microsoft's fault and we can't allow that to happen, can we?
#12: They made 3 goofs actually, the third being relying on Microsoft solutions and expecting to not get hosed. |
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