the article is based upon the false premise that feedback only applies to the Windows 7 BETA, and not the entire history of things Windows customers have expressed a need for.
Over a billion people use Windows and a great many needs and requirements develop over very long periods of time. For example, desktop deployment features that are so much more evolved in Windows 7 - and on the con/pro-sumer side, online, digital anytime upgrades... these areas are huge, but get no play whatever.
It is very naive, I think, to view the development process in the very limited context of: "They're not listening to what I want now..." Silly...
Of course they are, but there is a balance that has to be maintained and they are being very conservative - with a clear focus on performance, security, and reliability from day one of launch - much like Intel's Tick and Tock analogy - Vista was a Tick - 7 is a tock.
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