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Unsealed Court Document Sheds Light on Xbox 360 Disc Scratching Issue | |
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| Time: 00:06 EST/05:06 GMT | News Source: Daily Tech | Posted By: Kenneth van Surksum | ||
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Sony, Microsoft, and Nintendo are in a constant battle for supremacy in the video game console market. While the Wii routinely leads the sales charts, Sony and Microsoft trade off second place with regularity. One of the biggest complaints about the Xbox 360 is that it can scratch game discs making them unplayable. Several suits have been filed against Microsoft over the allegedly defective design of the Xbox 360. One of the suits is seeking class action status and a document unsealed in connection with the suit sheds light on the disc scratching problem. | ||
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| #1 By 15406 (216.191.227.68) at 12/17/2008 9:03:48 AM |
| I'm glad I never bought one. |
| #2 By 8556 (74.84.87.66) at 12/18/2008 9:25:10 AM |
| That explains why some of the DVD's at our local library have circular grooves in the play side. I could not explain it before as no DVD player does this. The circle is about 1/4 mm across, based on eyeballing it. I'll let the library know to request no Xbox's be used to play DVDs. |
| #3 By 2960 (72.196.201.130) at 12/18/2008 1:58:32 PM |
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Just got word this morning by email that my RROD'd Elite is fixed and on it's way back :)
I sure hope it's got the NEW stuff in it that ACTUALLY fixes this problem once and for all. |
| #4 By 23275 (71.91.9.16) at 12/19/2008 7:47:05 AM |
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We bought a 360 shortly after release and it ran well and lasted for about two years. It RROD'd and was replaced in less than a week no questions asked. During that two years I read a lot about users reporting loud 360's and was curious, as our original model was relatively quiet. The second 360 was/is loud as a freight train when playing games - we don't use it for DVD's very often, but when it has been, it was also quite loud. We've not had a scratched disc, but I do worry that we will one day.
The software is great and the ecosystem around it has evolved nicely. It's great for connected media and the Netflix integration is simply amazing - though the selection available for streaming needs to include the entire library. (that is not likely to happen). The gaming experience is the best there is and combined with great media features, it's a good thing, because despite the power of the hardware platform in terms of performance, it is a stinker. It looks nice enough, but clearly it is deeply flawed - loud, unreliable and not very inspiring in the context of materials used. The software really does carry the platform. I contrast that with the PS3, which we also have - largely for Blu-ray disc playback. It's so well built, silent and nice looking. It's software and surrounding connected experiences stink. The potential is there, but the performance and execution are not. Guess which is used 99 to 1? Yep, the 360 hands down - 60 / 40 media over games for some of the boys. I do not understand the Wii's hardware sales lead at all - not until one considers initial pricing, which is lower. Some of our guys have the Wii and they simply do not use it - it sits there gathering dust. All of them use the 360 for media. Among all of us, I'm the only PS3 owner as cable, satellite and HD downloads simply do not compare to Blu-ray. Two things jump out from all this - it is all about media content, and the experience delivered by the software - the hardware has not mattered nearly as much - with small exceptions around specific requirements (Blu-ray for example). The 360's gaming experience is amazingly good and I study this very carefully - watching our younger group play for hours on end. Live services and the Zune phone, if they can capture even a tiny bit of this, are going to crush their competition. They need to port this back over to the PC in SW, or on a card of some kind. |
| #5 By 15406 (216.191.227.68) at 12/19/2008 8:17:24 AM |
| Some people don't care about the "connected experience". They just want to play games on a console that doesn't break frequently and scratch their discs as an added bonus. |
| #6 By 23275 (71.91.9.16) at 12/19/2008 9:34:09 AM |
| #5, Yes, that may be true, but it is not what we see throughout our customer base. The 360 is used more for connected media than it is games. It was not always the case, but behaviors we have seen throughout the year reflected an increase in use for media over gaming at a rate that surprised us. The video marketplace is one reason, zune libraries for not just music, but television purchased and among up to three connected collections, recorded TV, including HDTV, and of course, Netflix. Even iPods may be plugged into it and content accessed and played. As good as the gaming experience is, and without question, it is the best, the 360 is emerging as so much more. I know you don't like that and you want to focus singularly on the faults no one denies, but it does not detract from the fact that the 360 from a content and connected context has no equal. |
| #7 By 15406 (216.191.227.68) at 12/19/2008 10:35:10 AM |
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#6: I stopped playing online games that had social interaction because of the over-abundance of foul-mouthed, obnoxious teens, griefers, PKs and other miscreants. My harmless MiL gets hassled regularly from morons that even need to grief at PokerStars.
I know you don't like that and you want to focus singularly on the faults no one denies, No one but Microsoft, maybe. That's why they're being sued. At any rate, you couldn't pay me to use an XBox. It was bad enough that their failure rates were sky-high but wrecking your game discs is completely unacceptable. |
| #8 By 23275 (71.91.9.16) at 12/19/2008 12:02:03 PM |
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#7, Actually, how most people play is with people they already know well.
It's fascinating to watch and even heart warming. If I may, I'll share what I see about everyday... I have a big family. Many kids some long since grown and old enough to not know what an xbox is. I have more that are young enough to really like it. They play with their friends online from established friends lists that they invite from inside xbox live. They play sure and they are pretty good at it, but they also share music - someone will fire up a track that they listen to as they play and the selections are diverse. They chat casually and chide one another and a good bit of laughter is heard. They also talk about things, which includes a lot of school work - I've seen them share math formulae, foreign language words and a wide range of things. They leave text, voice and even video message for one another about where they are going to meet, or what movie they are going to see. Heartwarmingly, I often hear them greet one another and when they sign off, tell one another they love one another - just like after church on Sundays and Wednesdays - something of a handshake, shoulder bump thing that guys of their age in the south do. It is not at all like I expected, or had seen on public gaming servers in the past. These kids grew up with one another and know each family. They are kind to one another and as warm online toward one another as they are in our home, or in public. Believe, I was worried about the whole online thing and watching them play with friends opened my eyes about it and modern gaming in general. It's a lot more casual than I would have thought and a lot less about the games than I thought. It's just an extension of life-long friendships they have had. I asked if most people played that way and they said: "Sure it is - all of us play that way" It was a bit odd at first, as when we were young, we never displayed affection openly. The younger ones are different - they are a lot more open and in many ways, a lot kinder than people used to be. As I said, it was heart warming. |
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