They got me, too.
We sell "hardware as a service" and against premium workstations that use boxed retail versions of the OS. Users do not have to think about a thing - systems and networks go in ready for first and immediate use - down to the last document, setting and icon that they used before. The sale price includes all of this and the license allows the customer to extend the life of a machine for a long time - we can for example, upgrade a motherboard, or hard drive years later inside the same box.. They are warranted for four years, include applications level support and users speak directly with engineers - no questions asked; no BS run arounds. If a problem can't be solved via remote access in 10 minutes or less, we roll an engineer. Clearly, we are not the model many are following - so we may be well and truly hosed.
From what I read, and from what one of our customers has tried to explain [they are a huge legal firm], even a retail license is and always was, "Device Centric" and not user centric - well... no kidding, we've always known that.
My question is, if I have to replace a hard drive not once, but twice over the next eight years, do I have to buy a new license? Do I have to use the same kind of drive? What if that kind of drive is no longer available? [eight years of machine viability, by the way, is our goal].
The same would go for the main board? Does Microsoft see such repairs as a machine transfer? It would appear that they do.
In the past, we reasoned we could do this - even if it meant we would have to call for a new key, which we have not had to do - we simply have not seen drives for example, fail more than once. Things like main board BIOS updates worry me, too - will they be seen as a new board? In any case, it seems as though the licensing model has not changed much at all and that old questions are the same and given only to existing circumstances, we have not had to test the limits of our licenses.
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