Kevin Gilmore is a network administrator at MicroDisplay, a small company in San Pablo, California, that uses several Wi-Fi access points to give employees the freedom to roam around the office with their laptops while remaining connected to the Internet.
But these days, Gilmore keeps encountering a problem that many Windows XP users know all too well: the sudden and inexplicable loss of their wireless Internet connections. As Gilmore knows from the flow of support calls, there's little point in trying to find a permanent solution to the problem.
|