Microsoft could emerge as a "major force in telecom" once converts to Net-based phoning choose to add advanced services like Web teleconferencing, a new IDC report suggests.
Unlike traditional phone systems, Internet-based, or voice over Internet Protocol (VoIP), setups are run by computer networks. As a result, VoIP systems rely heavily on software, and adding a feature such as one in-box for both voice mails and e-mails is a software-only upgrade in most cases.
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