What's the cost of little or no competition? For some Microsoft customers, it's paying as much as 107 percent more for the software they buy in volume. As previously reported by CNET News.com, Microsoft on Oct. 1 will dramatically change how it licenses software to its largest customers. That change will drive up what they pay for products such as Office XP or Windows 2000 between 33 percent and 107 percent, according to market researcher Gartner. Many customers also are finding they have to buy new versions of Office even to qualify for the new licensing program. With market share of more than 90 percent in both desktop productivity applications and operating systems, Microsoft is able to charge more in a way it couldn't in a more competitive market, say analysts and the company's customers.
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