#9, I use the LDAP address book provider in Outlook 2002 against the Exchange 2000/Active Directory LDAP service with no real problems. It's a little bit annoying that it logs into every LDAP service you've got configured as soon as you open the address book (unlike OE which only logs into a service when you click the "Find Now" button).
You probably just need to fix your configuration. Unless you override it, Outlook will choose the default port of 389, which was right for Exchange 5.x and other LDAP servers, but if you're going against Active Directory, you'll need to click the "More Settings" button and change the port to 3268. Also, the Exchange 5.x LDAP service allowed anonymous access by default, but headhunters had a field day downloading companies' entire phone lists that way, so Active Directory requires authentication by default, meaning you need to check the "My server requires me to log in" checkbox and provide domain account and password. Lastly, you need to specify a search base. The dialog gives an example of cn=users,dc=exchange,dc=microsoft,dc=com which confuses some people because they don't realize that "exchange" is a third-level DNS zone in this example. They think the dc=exchange is just a static portion which applies to any zone running Exchange. If your domain is contuso.com, then your search base to query the Global Address List should simply be cn=users,dc=contuso,dc=com. Note that this is different than Outlook Express. In OE, you should always specify NULL for the search base when querying any version of Exchange (but the port numbers still need to be different for 5.x vs. 2000).
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