ActiveWin: Ask AW

Welcome to AskAW! This section of our web site lets you submit questions about any problems/queries that you may have about Windows. Be it from a little icon that annoys you to hardware freezing your PC, we will try and help you out. You can submit your questions by e-mailing us at askaw@activewin.com. You can browse through previous questions over at our Archive Page. Who knows what you might find.

Here are the answered questions for 10-05-2001

Question 39	Submitted by ?
I have a Chinese version of Windows ME, and recently I try to install Window 2000 (dual boot). But when I opened the CD, I get the error about c:\windows\UpgDlls\w95upg.dll\WIN9XUPG\W95UPG.DLL
Solution 1	Answered by Mean Drake
WinME cannot be UPGRADED to Win2000. It does not consider Win2000 as a newer version of the OS. I guess you need to read a little more about dual booting the two. http://www.duxcw.com/digest/Howto/software/windows/dual/ http://www.google.com/search?hl=en&q=Dual+boot+windows+me+and+windows+2000

Question 38	Submitted by James
Hello; I am and have been running Windows ME for probably a year now. I JUST RECENTLY HAD TO FORMAT and reinstall Win 98 then, reinstall Windows ME over that. Ever since the reinstall my Quick Launch Tool Bar instead of being just to the right of the START button, is to the right of the sliding divider. Can you tell me how to get it back just to the right of the start button as it is supposed to be? Many thanks for your help
Solution 1	Answered by Mean Drake
It can be just dragged by dragging its left border.

Question 37	Submitted by Richard
I recently bought an ABIT VP6 motherboard with dual 933MHz processors and 2GB PC133 SDRAM. I've tried installing Windows 2000 Server -- I have 3 CD's with this, and also one with Advanced Server. All exhibit the same problem: while copying files during the early stages of installation (the main file copy operation during which the majority of files are copied from CD to hard drive), the computer will occasionally blue screen -- but most of the time it does not. However, it ALWAYS fails anyway -- several files will fail to copy. It says they failed, and I can continue. Later, during the next phase, it complains that it cannot read files that it DID successfully copy. On each of the install CDs, the files that fail are generally consistent -- that is, one particular CD has a set of files that fail, another CD (of the same software) has a slightly different set that fails (with much in common), etc. CD problem? Well, I tried two brand new DVD players and a CD player, and all fail the same way. Media problem? I took the media to another computer and successfully read every file on it. Sounds like a hard drive problem? Well, I have 5 brand new IDE drives and have tried several. Tried different IDE slot on motherboard; tried 3 different sets of IDE cables (ATA100 and standard 40-pin). The system has nothing but motherboard, memory, 2 CPUs and video. The guy I bought it from then took the machine to a techie, who managed to install Win2K server on it. He won't say how, and says "it's a secret". They're now claiming all Win2K installations are like that (which I know is false as I've installed Win2K server, but not on multi-processor machines before). They say the techie won't say how he did it, but did warn I'd probably still have the problem if I re-install. I don't want this machine in this condition. The question: IS there some trick in some multi-processor systems for getting the install to work? Is this an ABIT VP6 thing? Right now, my plan is to go over there, and re-install Win2K server to a different hard drive. If it has the same problem, then I am going to have to fight them over their 20% restocking fee, as clearly there IS a problem. But I want to go armed with some facts. Any ideas?
Solution 1	Answered by Mean Drake
Don't know about Dual processors here but I had an IDENTICAL problem on my single processor P3 1 GHz machine. Turned out it was a faulty RAM chip.

Question 33	Submitted by Lambrinos
Dear Sir, I have a DFI motherboard and i am trying to install my Conexant SoftK56 Data,Fax,Voice PCI modem on it, under windows 2000 professional. I couldn't find any windows 2000 professional drivers so i am forced to use winNT4.0 drivers, which the system accepts. But when it comes to selecting the port, the PCI option does not appear. In the hardware profile it gives a message "PCI Communications Controller not Installed" but I can't find a controller for windows 2000 professional on the cd which came with the motherboard. It has windows 2000 but it does not work. Any ideas?Dear Sir, I have a DFI motherboard and i am trying to install my Conexant SoftK56 Data,Fax,Voice PCI modem on it, under windows 2000 professional. I couldn't find any windows 2000 professional drivers so i am forced to use winNT4.0 drivers, which the system accepts. But when it comes to selecting the port, the PCI option does not appear. In the hardware profile it gives a message "PCI Communications Controller not Installed" but I can't find a controller for windows 2000 professional on the cd which came with the motherboard. It has windows 2000 but it does not work. Any ideas? I am providing you with my system info to any avail. Is there an updated PCI driver for Windows 2000 Prof?Thank you in advance
Solution 1	Answered by Mean Drake
Have you tried www.windrivers.com or www.driverguide.com cos without the Win2000 drivers you might be out of luck here.

Question 31	Submitted by ?
I have aCompaq Presario 5000 with Windows ME.How do i delete entries in my history file i no longer want in it.
Solution 1	Answered by Mean Drake
Internet Explorer>Tools>Internet options...On the first tab you'll see a clear history button.

Question 26	Submitted by ?
Dear AskAW, A friend of mine just bought a brand new pc for his daughter (a high school need), and since I'm fairly competent with pc's, I offered to set it all up for him (which saves him some money). The hard disc is partitioned and formatted nicely, no probs there. When I run setup from the WinMe cd (a license he bought with the pc), I keep getting the Su0325 error at around 10% of the installation. Now MS's site says this failure to copy files is caused by dirty of damaged cd. Well, I tried to install WinMe from his cd on my good ol' trial pc, and it did so without a glitch. I've also tried it the other way around: I tried to install my licenses of Win2k and Win98 on his new pc, and again they fail to install. Win2k with a similar message (failure to copy files during install), Win98 crashes immediately when entering the mouse driven setup area ("application error: w98setup caused a general fault"). So of course I've tried the next logical step: copy the Win98/9x dirs to the hard disc, and install from there. Copying the files goes all fine, setup quits with identical errors. Please help me out here, I'm losing my mind :-)
Solution 1	Answered by Mean Drake
See this page http://support.microsoft.com/support/kb/articles/Q270/5/93.ASP and http://support.microsoft.com/support/kb/articles/Q129/9/71.asp

Question 24	Submitted by John
To whom it may concern, First of all I wanted to say that I'm really impressed at you're website. I'm really fund of visiting surfing through your site. I wrote to you guys because i was just wondering if you can give me the step-by-step process of putting password to my PC like for example having my computer ask for the user's user name then following the password to finally have access to my PC. By the way I am using Windows ME as my platform just to let you know. I tried doing it myself by going to control pannel then clicking on the password icon but whenever i put a user name and my password, by the time i try to start up my PC eventhough i dont put my password it will just start up right away just by clicking on the cancel button. I really appreciate if you would give me the right way of setting it up so i can only, myself only can use my own computer. Thank you for sparing time upon reading my letter and i hope i would be receiving the response from you guys soon. Respectfully Yours
Solution 1	Answered by Mean Drake
Unfortunately only the WinNT and Win 2000 systems are fussy about this and will not let you in by pressing the cancel button. In Win98 and WinME security is not so tight. There was a registry hack though where Win9x/ME would shut down if the password was wrong or cancelled. But by default the OS will let you in by clicking cancel.

Question 22	Submitted by ?
I got that Virus that came out last Tuesday and I'm trying to Install VirusScan and it won't let me-it keeps on telling me: to install a newer version of windows installer-where do I find this and what is this. It is Windows '98
Solution 1	Answered by Mean Drake
its available at http://download.cnet.com just search for it in the search box

Question 20	Submitted by Michael
To Whom It May Concern: I downloaded the above software from Intervideo.com. It came up saying that I must either buy the full version or remind me again in 5 days. I would like to know how I can make the above software a full version without having to go out and buy the full version. I am running Windows 2000 Professional. Thanks

Solution 1	Answered by Mean Drake
Thats not quite legal is it. And not quite the place to ask for that.

Question 17	Submitted by Fabian
dear ... I am a 12 years old kid, and i live in Holland. Can you tell me how much te xbox is going to cost in europe? because i would like to buy it . PS if you now wen the xbox will be in the stores, so I can buy it! I know this e-mail is fild with mistakes in my typing Greetings

Solution 1	Answered by Mean Drake
Should be available by end of the year and estimated price around $300.

Question 16	Submitted by ?
dear sir sir i m using windows98se and i m facing a problem,that i m doing DTP works, so i have to use many of the fonts . but in windows98 , i can install only 1000 fonts due to fonts folder restrictions which is located in windows folder.so ,please tell me how i can install more fonts in this folder.that is urgent.plz give me the conclusion.my mail address is raman_mlp@hotmail.com i will be very thankful to u.bye
Solution 1	Answered by Mean Drake
i would suggest installing Adobe type manager (which is free) and install more of Type 1 fonts too.

Question 15	Submitted by Scott
How do you get rid of one side of a dual booting machine in Windows XP ? Any help is greatly appreaciated
Solution 1	Answered by Mean Drake
Depends on what OS you want to get rid of.

Question 14	Submitted by John
Hi, this is a small but annoying problem. If i close my browser window whilst on the net a box pops up asking me if i want to disconnect. The answer is no! no! no! nine times out of ten. How can I stop this dialog box from appearing and prompting me continually. I run Windows 98se and Internet Explorer 5.5. Help would be appreciated. Thank you.
Solution 1	Answered by Mean Drake
Internet Explorer>Tools>Internet Options>Connections tab...Highlight your connection...Click the Settings button...then in the next Window>Advanced button...VIOLA>

Question 13	Submitted by Marlene
THERE IS NO SCRIPT ENGINE FOR FILE EXTENSION ."swf". I hope you can help me thank you
Solution 1	Answered by Mean Drake
swf files are flash animations and need the Macromedia Flash Player to play.

Question 12	Submitted by Artem
I recently re-installed Windows98 Second Edition on my laptop. Now, however, when I select Shut Down from the START menu, STANDBY is no longer an option. I can only shut down the computer or restart it. How do i put standby back on the menu? Thank you.
Solution 1	Answered by Mean Drake
Was the Option there previously. The hardware needs to be ACPI compliant. You might need to install your hardware drivers correctly.

Question 9	Submitted by ?
I have an old system running Windows 98. I'd like to transplant the hard disks into a newly built system, but I am unsure what is required to make the Windows 98 installation pick up the fact its in a new computer. Can you help?
Solution 1	Answered by Mean Drake
It should detect most hardware itself but if you have the driver disk for the new system ... that would be ideal.

Question 5	Submitted by Domenico
Hi, I have recently moved from Italy to the UK. In Italy i was using an Italian version of Windows Millenium, but on moving to the UK I decided to upgrade to Windows 2000 professional (English Version). I have encountered a problem. A message appears saying "direct X cannot be installed on the system in use". I am unsure on how to solve this problem or how to proceed. Hope you can help.
Solution 1	Answered by Mean Drake
I guess it is directx 8 you are trying to set up. The installers for this are different for the Millenium and the 2000 systems.

Question 40	Submitted by ?
I am running Windows 2000 Professional, but I cannot install ADA-305 USB speaker system. It says the OS does not support USB and ask me to upgrade. What is the problem? Can you help? I downloaded AMS24.exe from Altec lansing and tried but still no luck
Solution 1	Answered by Mike Poole
Is this motherboard use a VIA chipset? If so, make sure the VIA 4in1 drivers are loaded correctly, and that you do not have the USB ports turned off in the BIOS.

Question 36	Submitted by Bryan
Good morning, I belong to a small company in which we have only 5 computers, but unfortunaletly we upgrade one computer at a time. Now the newest computer is running 2000 professional and our oldest is running windows 95. All computers except the 95 can network using a LAN, but the 95 can use the network UNTIL the 2000professional logs in and sets up it's network connections, then it doesn't allow communitcation to the 95. I can't figure out how to get all computers on network at once. Please help me.
Solution 1	Answered by Mike Poole
I would reccomend you upgrade any machine that is NOT Windows 98 to at least Windows 98, Second Edition if possible. This will most likely solve your problem.

Question 32	Submitted by ?
Hello there, I have a beta version of windows xp (Beta 2600) I have problems installing it on my dads pc, It installes well until i get to the DOS partition selection/copy thingy where it just wont install, it gives STOP errors, cant find sertain files to copy finds all partiotions bad and so on, I have had simular problems on my pc when trying to install, afther i installed a new bios update and repartitioned all my drives using partiotion magic 6.0, it instaled well and worked, I repartitioned my dads HD and installed the latest bios-update but to no avail, it keeps the errors, and i am suspecting theres something realy wrong with it :-( any help would be apreciated :)
Solution 1	Answered by Mike Poole
Sounds like a drive controller problem to me. Make all the ide drive controllers revert back to "normal" or non-ultra ata. Or when the install asks if you need to install 3rd party drivers, say yes and put the floopy in for the ide controllers when it asks.

Question 6	Submitted by Mike
Hello, I'm hoping you can help me out and give me a HUGE favor to help me figure out how to fix something. I saved stuff on my C drive, (just saved different emails in a folder in my C drive) and somehow they lost there file type and will not open at all. I think I have to do something by going to "view" in windows explorer and maybe fix something as a file type but I'm not sure and don't have an idea how to do it. Could you PLEASE try to help me out. It would mean a lot. I know that the file type should be "PFC" because I saved some stuff from my "personal file cabinet" in AOL and the file type now under "preferences" just says "file." What I try to open up the files it says "not supported by AOL" when it always was. So I just need to know what I have to do to get it back to where it was originally, and if it's to go under "view" could you please give me detailed instructions how to do that. It would be such a HUGE favor...thank you very very much! thank you
Solution 1	Answered by Mike Poole
Since I do not have or use AOL, my suggestion would be to re-install AOL and see if it resets the file type for you.

Question 53	Submitted by Stephen
Help! My daughter uses the internet to help with her homework. She inadvertently stumbled on a pornographic site, so I tried to invoke the Content Advisor settings under Internet Properties. Now every time we try to log on, we get a message saying "Please check your Content Advisor settings for missing information", and we are unable to logon to access any website. The only thing I can see that might cause this is, on the General tab under Settings, the box under user options which allows users to see sites with no rating is not ticked. If I tick this and apply it, I seem to be enabled to log on to the web again. However, this option does not seem to be saved, so once the PC is booted up again, we have the same problem again. The Contents Advisor does not also seem to retain the ratings settings once the PC is powered down (I'm guessing that there must be some sort of automated re-setting involved here). As you can imagine, this is intensely irritating, and means that, unless I am here to input my security password and make this change, no one can access the Internet.
Solution 1	Answered by Mean Drake
Most content advisor problems (except forgotten passwords) are solved by deleting the ratings.pol file from your computer. When you reboot, Internet explorer will ask for the settings and this time the settings should remain this time. See http://www.rsac.org/ For a complete walkthrough of how to set up content advisor see this page: http://www.rsac.org/_en/en_msie.htm

Question 50	Submitted by John
What is the best way to install windows 98 over windows nt? When I try to install windows nt gives me an error. Is there a web site that can give me detailed instructions on this process? I am not computer savvy. Please help.
Solution 1	Answered by Mean Drake
Why not Copy the Win98 setup files to hard disk while in Winnt. Then boot the system with a boot floppy and run the setup program from There. Of course this will not dual boot but Install win98 as a default OS. This is what you were trying right?

Question 49	Submitted by Manual
Hello! i've got a P3 1000 MHZ, 264 mb ram, 40 giga hard drive. I have installed an IEEE 1394 card and everything is working except i can't shut down my pc. it should shut down completely (with power) but it hang at the window "you may shut down your computer...". i can hear a click like it tries to switch off, but nothing happens and it hangs! when i remove the card it works again. i have windows ME. when i remove the card it works again. i updated drivers (directX 8.0 DV update, chipset (NOT BIOS - the windows drivers)), i tried with windows XP, i tried another pci slot, i tried another ieee 1394 card, i removed all cards except ieee 1349..... nothing works - it still hang at shutdown! do you know about what i could do else??
Solution 1	Answered by Mean Drake
I would suggest you read your motherboard manual and their website knowledge base to see if they have any issues with this card. And if they have any BIOS updates that address this issue. Does not seem like an operating system issue to me.

Question 48	Submitted by ?
How can I get cardfile installed and working on my Windows ME system?
Solution 1	Answered by Mean Drake
http://www.azzcardfile.com

Question 46	Submitted by Alex
Dear sir, I really need some advice on my computer which is important to me. When I switch on my computer, everything is fine until just after I enter the password and windows starts. I hear the chime/tune that windows 95 makes as it starts then an error message comes up saying: "error, Explorer has performed an illegal operation and will shut down". After I do this I press the Windows button and the Run Program box comes up. I have tried to use RescueMe but this has not rectified the problem, nor has running through ScanDisk or SafeMode. Anything you could suggest? Would it be wise to re-install Windows? I would very much appreciate it if you could assist me.
Solution 1	Answered by Mean Drake
This could be caused by some program starting up with windows. In the run dialog box type msconfig and see what programs are starting up with windows and disable all the unnecessary ones. Also I would suggest a virus scan. You can get one done for free online too.

Question 45	Submitted by Bill
I use multiple user profiles. At home, I have a screen that lists each of the users, you select one, type password & continue on to win98. At work, the login screen has just one user listed (the last one to login) and you have to KNOW what to type to login as another user. I really want a list of profile user names to appear on both machines. Do I have two different releases of win 98? Can I set up the work machines to display different users so novice users can login who might not know what user to select? I know they can select cancel and end up as default users. Thanks!
Solution 1	Answered by Mean Drake
Possibly one of the computers is using Win98 SE while the other is using the first release. Right click My Computer And Go to Properties. Here you will be able to see what Operating system is installed and the build number.

Question 58	Submitted by Chris
Hi, I use internet explorer 5 at work, and have to access the internet via a proxy server, this works fine (Setting the proxy server settings in "Internet Properties" and all works fine. However every time I reboot, it forgets all about my proxy server and I have to re-enter the details. Does anyone know of a solution to this? Yours
Solution 1	Answered by Candy Baker
When you are on the Internet download IE6 and that security problem probably will be fixed.

Question 47	Submitted by Mansour
I've installed WinXp, I'm tryping to upgrade my nVIDIA diver. but keep getting VDD format error... what should I do?
Solution 1	Answered by Candy Baker
Go to the nVIDIA website and download the latest drivers http://www.nvidia.com/view.asp?PAGE=products

Question 54	Submitted by Todd
Hi I have windows ME and my BIOS does not have an otion to disable NumLock at boot. In Windows 98 I used to add the line numlock=off to my config.sys file and it worked but I cant do this in windows ME. any ideas I also tried editing HKEY_CURRENT_USER\ControlPanel\Microsoft Input Devices and adding a Keyboard Key and a value NumLock=Off but that didn't work either. any suggestions?
Solution 1	Answered by Candy Baker
Here is something you can try: Run regedit and find the key below. Change the value of 'InitialKeyboardIndicators' to either '0' for off, or '2' for on. Restart Windows for the change to take effect. Note: This change will affect all users but value can also be changed on a user-by-user basis by modifying [HKEY_CURRENT_USER\Control Panel\Keyboard] using the same values

Question 51	Submitted by Steve
Thank you in advance for your help. I get an error message when i leave my computer on (WINDOWS ME) for more than a half-hour. (If i shut down in less than a half-hour, my system shuts down perfectly) The error message is .....RUNDLL. HAS CAUSED AN ERROR IN <unknown>. RUNDLL will now close and then the screen goes blank and the curser just blinks at the top of the screen....and i have to manually push in the power button and hold it for a few seconds to turn my computer off
Solution 1	Answered by Marc Strickland
hhmmmm.....This might help: Click here

Question 52	Submitted by Mike
I've set up a network between two W2K machines using a C5 crossover cable, the problem is that I can see the machines in network neighborhood, but I can't get in them, it asks for a user name and passwork. I've set the passwords blank for the guest account and added the other users who will be logging in but I still can't see my shared folders. Thanks
Solution 1	Answered by Marc Strickland
In network properties make sure you have file sharing turned on.

Question 42	Submitted by Zephy
I just upgraded from Professional to Server and was thinking of maybe going up to Advanced. However, upon attempting to install Norton Utilities 2001, it tells me that it cannot be done on Server-based products. Is there to circumvent NU setup from checking the version so I can force an install? Thanks!
Solution 1	Answered by Marc Strickland
Why would you want to do such a thing?

Question 28	Submitted by Mike
I am running Win2k pro. I recently installed IE 6 and now when I run explorer and click on my computer, explorer crashes. Is there any way to patch it?
Solution 1	Answered by Candy Baker
Go to Windows Update, Click Products Update, then Click Show Installed Programs, and check it to download and reinstall IE6 again.

Question 8	Submitted by Dave
I just installed Win2K and everything works fine except my DVD drive (Pioneer DVD-A02) doesn't show up anywhere after Win has loaded. My other drive, a Creative CD-RW 4224, shows up fine. When I run the Hardware Wizard and do the Add/Troubleshoot Device, Win says it's searching for new Plug & Play hardware, then it lists the Pioneer DVD drive (which functions fine thereafter) along with all my other hardware devices. Win NEVER starts up and recognizes the DVD drive automatically; the only way I can get it to recognize is by running the Hardware Wizard. Any suggestions on how I could get the drive to load properly with Win2K?? Thanks in advance!
Solution 1	Answered by Candy Baker
Go to the Pioneer DVD website and download the W2K drivers, try this site http://www.pioneeraus.com.au/multimedia/software/dvdup/dvdup.htm

Question 2	Submitted by Paul
Is there anything available for Windows 2000 similar to the My Pictures Screen Saver program that runs on Windows ME? It seems that a feature this good would have been carried over into the new OS.
Solution 1	Answered by Candy Baker
Windows 2000 is used more for business than personal and multimedia purposes. Put the pictures you would like in the following path: C:\WINNT\Web\Wallpaper, then in the Control Panel, Display, Background Properties you can set your own wallpaper.

Question 27	Submitted by Karl
Okay, I just bought a new computer with pre-installed version of WindowsME. Every few minutes it will freeze, but not completely. The whole computer will lock up (mouse et al.) for about 4 seconds, then everything will go back to normal. What's up with that?
Solution 1	Answered by Candy Baker
When you computer freezes, you need to do a shutdown and restart, the a thorough scan disk and disk defragmenter. You can use ScanDisk to check your hard disk for logical and physical errors. ScanDisk can then repair the damaged areas. When you reboot, windows will do a standard scan disk but you need to do a thorough one and read the report and the end. Go to Start Programs, Accessories to System Tools, and then clicking Disk Defragmenter. To change the Disk Defragmenter settings, click Settings. While your disk is being defragmented, you can use your computer for other tasks. However, your computer operates more slowly, and Disk Defragmenter takes longer to finish. To temporarily stop Disk Defragmenter so you can run other programs faster, click Pause. During defragmentation, Disk Defragmenter must restart each time other programs write to the disk. If Disk Defragmenter restarts too often, you may want to close other programs while defragmenting your disk.

Question 11	Submitted by Pauline
Hi guys. Hope you can clue me in here. I have a compaq lte elite 486 notebook running win95. I am having some problems with sound. I can play wav files and sound scemes but I can't play sounds on media player(which I have recently upgraded), winamp, or realplayer. Here's the kicker, like I said, it will play sounds but when check in systems: Devices; it doesn't show a sound card! Also, It tells me that I have no mixer devices. I spoke with a com. tech and he told me it sounded like a software issue and then told me he couldn't help me with it because it's a 486. Please help.
Solution 1	Answered by Candy Baker
When you go to Settings, Control Panel, Sounds, open up the Icon. Look and see if under Schemes, a Sound name listed. You can click on each of the tasks and assign a .wav, or .mid file to each action. It is fun. Good luck.

Question 35	Submitted by ?
I have a compaq persario 5000 series computer and I want to restore all the original factory settings. However, I broke my restore disk and I cannot find any of my original paperwork, Where can I go to get this
Solution 1	Answered by Marc Strickland
You might want to try the place you purchased you box. Just a thought!

Question 29	Submitted by ?
I currently am running Windows ME and frequently while running different programs I get the following message. Winmgmt has caused an error in Kernel32.dll Winmgmt will now close. If you click close it will keep returning, until I reboot. Thanks
Solution 1	Answered by Marc Strickland
Try follwing these instructions: Click Here

Question 19	Submitted by Alice
Can you help me please. I am using Windows 98. When I try to open files that I have downloaded, the following message appears "There was a problem loading the file specified when running the Accessibility Wizard". What can I do? Thanks
Solution 1	Answered by Marc Strickland
Hi Alice, Sounds like a operating system re-install is in order to me

Question 18	Submitted by ?
Hi I'm trying to copy win98 system files to a laptop while doing this i keep getting returned to a c prompt. do you have any idea why?
Solution 1	Answered by Marc Strickland
What exactly are you doing?? There is almost no information here.

Question 10	Submitted by ?
how can i resolve this? i get it while closing a media window. for example i go to a web site and then open a link to watch a video or listen to music it then asks me what media player to use then it plays within ie. when i close this window i get the following message: IEXPLORE caused an invalid page fault in module KERNEL32.DLL at 017f:bff9db61 Registers: EAX=c0030bfc CS=017f EIP=bff9db61 EFLGS=00010212 EBX=02f1ec7c SS=0187 ESP=02edff7c EBP=02ee0218 ECX=00000000 DS=0187 ESI=00000000 FS=4ebf EDX=bff76855 ES=0187 EDI=bff79198 GS=0000 Bytes at CS:EIP: 53 8b 15 e4 9c fc bf 56 89 4d e4 57 89 4d dc 89 Stack dump:
Solution 1	Answered by Marc Strickland
Try reading this: Click here

Question 4	Submitted by Ralph
Greetings! I am a left-hand person, can you change the slider bar on the page up - page down from the right hand side of the screen to the left hand side? Thank you
Solution 1	Answered by Marc Strickland
No

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