ActiveWin: Ask AW

Welcome to AskAW! This section of our web site lets you submit questions about any problems/queries that you may have about Windows. Be it from a little icon that annoys you to hardware freezing your PC, we will try and help you out. You can submit your questions by e-mailing us at askaw@activewin.com. You can browse through previous questions over at our Archive Page. Who knows what you might find.

Here are the answered questions for 04-20-2001

Question	Submitted by Jeremy
how do i get install a second processors and get windows 2000 to recognise dual processors?
Solution 1	Answered by Stefan Assmann
1. Make sure your motherboard supports multiple processors 2. Insert the second processor onto your motherboard according to the manual 3. Start Windows 2000. It should detect it and ask you to reboot.

Question	Submitted by Navina
Does WIndows 2000 have DOS-MODE. Like if you want to open up a dos window and use ICMP(Ping) can you do that? Just wanted to know thanks
Solution 1	Answered by Andrew Funderburk
No. There is no Dos mode in Windows NT (including 2k and XP). This is due to the fact that NT isn't a shell sitting on top of DOS like Windows 3.x/95/98/ME. It's fully 'Windows based'. There is a command interpreter that includes a DOS-like command prompt, but this is actually a 32-bit Windows program that emulates DOS. In other words, it allows you to run a program in DOS while using various NT features like protected memory, preemptive multitasking, etc. You can use Ping, FTP, Telnet and some other programs and functions in the command interpreter. The version in NT 4 had DOS 5.x compatibility (in otherwords, to a DOS program, it looks like DOS 5.x).

Question	Submitted by Jon
I have a client that can not get connected to the internet. He is running Windows Me and using a Conexant 56K Soft Modem. The ATI Commands Are: AT1 - 255 AT2 - Ok AT3 - Soft K 56 V_B2.1_V2.12.10 & AT4 - Conexant Soft K 56 Data, Fax PCI Modem I Have Tried Modem Intial Strings To No Avail. Is There A Newer Driver He Can Install To Get Him Connected. Please Repond Back ASAP Thanks!
Solution 1	Answered by Candy Baker
If the modem is installed and connected to Line In and not Telephone Line, start the New Connection wizard by clicking Start, pointing to Settings, go to Dial-Up Networking, and then double-clicking Dial-Up Networking. The wizard should start automatically, when you double-click Make New Connection. After your dial up connection is set up, right click on the Icon and finish setting the properties. Make sure you check or uncheck if an area code needs to be dialed before the number. After the clicking Start, pointing to Settings, clicking Control Panel, and then double-clicking Internet Options, click Connection tab, and set up Setting, user name and password. Next, double-clicking Network icon. You need TCP/IP, Dial Up adapter, Client for Microsoft Network, Windows Log-on. Shutdown and Restart the computer.

Question	Submitted by Davide
Hi.I have a PackardBell Multimedia P3 500Mhz with Win98 SE preinstalled.Yesterday i tried to install Windows ME.It begin checking the set up ok the system,and it go ok.Then it load the installation mode but after few seconds the system stop to work.I must turn off the Pc manually.I have the Norton Antivirus,but i turned it off(like i read on the instruction).What can i do? Thanks
Solution 1	Answered by Candy Baker
Try going into the Control Panel, to Add/Remove Programs and uninstall Norton, shut down the computer, start it up and make sure anything in your system tray has been right clicked and disabled. Then try Reinstalling Windows ME.
Solution 1	Answered by Marc Strickland
You should also check the hardware compatibility list. Also check here for installation problems; http://support.microsoft.com/support/kb/articles/Q268/8/91.ASP?

Question	Submitted by Patricia
Good Morning From New Zealand, This morning a friend from Canada notified me that with the New I.E. 6.0 we will not be able to use Outlook Express Stationery. Could you please verify this for us and many of our friends as to whether it is stated in any important document from I.E. people. Thank you for your response. could you please notify me by email. Cheers
Solution 1	Answered by Candy Baker
Hello there Patricia. Yes you can use Stationary in Outlook Express for your emails as a part of IE 6.0. What is not available is Front Page Express.

Question	Submitted by Daniel
I am new to windows 2000 server and am trying to teach myself how to use it. I want to know what users have what access to what folders on my testbed server. I want to know if a Windows 2000 utility exists to detail all current users, their access rights and their folder shares, and have this information available to be printed out.
Solution 1	Answered by Stefan Assmann
You an decide for yourself what rights to give to what users, assuming you have your server installed using the NTFS file system. By default, everybody has all "read folder content", "read & execute" permissions. To know your shares and the users who posses it and who'sl ogged on to the share(s), on your desktop right-click "my computer", choose "manage", and go to "shared folders" on your left. Expand the folder to see more detailed information. Hope this helps.

Question	Submitted by John
Hi guys, I have a Windows 2000 Advanced server and I know that I can set it up as a web server, but I don't know if I can make my own domain name (like www.something.com). can you help me?. Thanks.
Solution 1	Answered by Stefan Assmann
Yes, you can make your own domain name. But if you want to have your web site publically accessed, you have to do two things first: 1. you make an application to one of the domain authorities on the net (can also be your ISP) to assign you an IP address. This IP address will be where your web server is. 2. You must register a domain name.

Question	Submitted by Keith
When choosing to let windows manage the swap file, what is the maximum amount of drive space it will consume. And is it documented. All I could find is that it is dynamic and can grow as demand increases. Nothing on the max it will use, or what will happen if it can not grow any larger. Thank you
Solution 1	Answered by Stefan Assmann
It'll grow as large as your hard drives allows if needed. For swap-files, it's always best practice to set the same amount for minimum and maximum, namely 1.5 x the size of installed RAM.

Question	Submitted by Lee
I just purchased an older Dell System through an auction at work. The system is running Win NT 4.0 I would like to load Win 98 or ME on the machine. Is this possible? If so, how? The reason I would want to change is the fact of available software (education, gaming, finance) is I believe larger for the 98 and ME OS's. Thanks for the help.
Solution 1	Answered by Stefan Assmann
Go to your BIOS to make the CD the first boot device, insert a bootable win 98 / Me CD in the drive and follow the instructions. Before you do that however, make sure you delete the existing partition(s) by using a DOS boot disk and fdisk for a clean start.

Question	Submitted by John
I am planning a CPU upgrade. Have checked the motherboard manufacture and confirm that the BIOS is correct etc. Now I am concerned the impact of this change on Windows 2000 Professional such that I do not have to reload all the software. Does Windows 2000 have to be re-installed? If so, what is best procedure to keep the registry intact so that I do not have reload all the software? Have not found any articles on the subject. Appreciate any recommendation or direction on what I may find the appropriate documentation. Regards
Solution 1	Answered by Stefan Assmann
A CPU upgrade alone will trigger Windows 2000 in detecting it the next time it boots if it's from another manufacturer. If you're just changing from the same model but a faster one, Windows 2000 will keep running happily. You can even change motherboads and Windows 2000 will recognize everything, ask you to reboot and that's it. No hassle. Note: I have only changed ASUS motherboards like this and Intel - AMD CPU's.
Solution 2	Answered by Ashton Smith
Windows 2000 will not require any changes for a new processor. The Operating System detects the processor and it's available features each time it boots.

Question	Submitted by Liz
I was just wondering if I will be able to upload videos from my camcorder and edit them with Windows 2000 pro. I have a Sony DVC and a firewire card in my computer. I wasn't sure of the restrictions as this is a "business" operating system. Thanks very much!
Solution 1	Answered by Stefan Assmann
As long as you have the correct drivers for either or both your FireWire adapter and/or your camcorder, don't fear a thing. It'll work. But you'll need some video application like Adobe Premiere or something to do the rest.

Question	Submitted by Unknown
Dear Sir?Madam Could please tell me how to delete the content of the address bar. when I use the drop down on the address bar I get a list of all the sites i have searched, I want like to know how I can delete them from the address bar. regards.
Solution 1	Answered by Stefan Assmann
If you're using Internet Explorer, go to Internet Tools on the Tools menu, select the general tab and clear your history.

Question	Submitted by Unknown
I am using Windows NT 4.0 with Windows NT 4.0 Option pack. i am trying to learn ASP by going thru tutorials i find on the web. One tutorial was to create a guestbook.asp and have it fill in a guestbook.mdb database. I can't make it write the data back to my database though. (i created a file DSN, a guestbook.asp file and a guestbook.mdb database) I am wondering if it is something with my settings because i keep getting the following message: "This page provdies potentially unsafe info. to an Active X control. Your current security settings prohibit running controls in this manner. As a result, this page may not display correctly." I get that message even while navigating thru Tek-tips! Does anyone know? thanks
Solution 1	Answered by Mean Drake
Make sure your internet security level is set to medium and you have not disabled scripting.

Question	Submitted by Jim
every time i try to install directx 8 over directx 7.0 i get 'a required inf file was not found' and installation cannot continue. can u please help me.i'm running me.thanks
Solution 1	Answered by Mean Drake
I guess you should try to download the entire thing again. Thats the only possible reason I can think of as never saw that happen before. In fact I have installed Directx 8 over direct x 7

Question	Submitted by Unknown
I would like to know if there's a way to delete addresses in the URL box.
Solution 1	Answered by Mean Drake
On Tools>Internet Options on the general tab click the cler history button.

Question	Submitted by Unknown
I recently installed ie 5.5 and a number of serious problems have turned up. first everytime I go to a web page I get several error messages ie: a script error has occurred on this page (line 28 error loading dll) ( undefined character ) this doesn't happen with aol management based displays only with www pages oh and also with my internet help ,even ofline. I also cannot print any web pages except aol. I tried reinstalling 5.5 and aol 6.0 to no avail.Also and this may be related,I cannot defrag. Scan seems to work ok but when I go to defrag it just sits there in scanning mode even after 6 hours. I thought I was getting friendly with my computer but since installing ie5.5 it has viscously turned on me help!
Solution 1	Answered by Mean Drake
Well See if it allows you to roll back to previous version or get IE 5.5 SP1 I guess AOL 6.0 might be responsible for some problems too as many people have problems with AOL 6.0. These might get solved with a full SP1 install of IE 5.5.

Question	Submitted by Betty
I'm sending this question from a friend's computer since for three days I receive all my messages, but can't send anything out. I have Win98SE use IE as a browser and OE. I called Micron (CPU) and they referred me to my ISP- MSN for solution. As I remember, MSN had me go to Tools, Mail and had me put in my email address, POP3 and something else. He said that should do it, but by not having a dedicated line I couldn't prove that by sending anything out while he was on the phone line with me. Any idea why all my emails come in, I can surf the 'Net, but can't send any emails out? Thanks
Solution 1	Answered by Mean Drake
You need to correctly enter your SMTP server. Thats the server that sends out your mail. Your ISP documentation will tell you exactly what you need to enter in the field. And having asked on the phone is no guarantee that you entered it correctly. Could you mail me as to what you have entered it as?

Question	Submitted by Unknown
hey all, I've problem about my Ms. Word, I've wrote my work there then I saved it with password so no one can open my work, cause it's very personal. but when I wanted to open my file work, I forgot it, I really need my file. so, maybe you have any suggestion ? thank you
Solution 1	Answered by Mean Drake
There are many programs available on the net that will enable you to crack MSOffice file passwords. Do a search on http://www.zdnet.com/downloads or http://downloads.cnet.com or you can even search on http://www.google.com

Question	Submitted by ML
I have an Intel based 740 AGP graphics card that WindowsME sees as a standard vga card. As a result, I can't play games with any speed, the game "Spider" will deal very slow, etc. When I run in safe mode, games play very fast. As Intel no longer supports this card and it doesn't appear to be compatible with WinME, is my only option to get a new card? I have tried different drivers from Intel's Site with no improvement. I have come across other people in this same situation. I thought I knew quite a bit about pc's, but this one is odd. I even tried upgrading from Dirx 7 to 8a. Even more strange, when in normal mode, with DirectX diagnostic window open, games play very fast, until I close DirX window. I e-mailed Microsoft with no response. Your opinion would be appreciated!
Solution 1	Answered by Charles Putnam
You might want to check Dell or Gateway's sites to see if they have drivers for it. Also, buried someplace deep in Intel's site might be drivers also.
Solution 2	Answered by Andrew Funderburk
Check out http://support.intel.com . It has pretty much all of the drivers you'll need for Intel equipment.

Question	Submitted by Eric
Is it possible to dual boot between Win ME and NT Server 4.0. I already have ME installed and I don't want to lose the information on the partition. I have installed a second hardrive to install NT server, but in setup, it keeps telling me that to install it, there has to be a partition that is compatible with NT. Would I be better off going to 2000 Server? And if so, can I dual boot it when I already have ME installed? Thanks
Solution 1	Answered by Charles Putnam
You might want to use something like partition magic. Unless you're actually running a server, Win2000 Pro might be a better choice for standard applic's rather than Win2000 Server.
Solution 2	Answered by Ashton Smith
Well, it is because the NT install is looking to put the boot loader files onto your C drive. Since your C drive is Windows Me, you probably have setup your C drive with FAT32. Windows NT cannot read or write to FAT32, so it cannot complete the install. Yes, you can dual boot between these two OS's, but you must make at least a small FAT16 partition at the beginning of your C drive so that it can put the boot file onto it.

Question	Submitted by Noy
Hi, I'm having problems installing win 98 onto my intel pent 3, 800 mHz pc with 128 mg ram, epo dvd cd-rom, cendyne rw cd-rom, 16 mg voodoo 2 video card. The problem arrise after the components are installed and it searches for plug and play drivers, and it spits back "error with setup (.CAB) file, trying to recover from the problem" and it just goes through the loop and nothing is solved. Please help.
Solution 1	Answered by Charles Putnam
Double check your BIOS settings. Some have the ability to handle a Plug and Play OS. If I recall, Win98 would sometimes not install correctly if the BIOS was set to handle a PnP OS. FYI, WinMe installs better (read - no errors) with PnP OS enabled. Win2000 Pro will work fine either way

Question	Submitted by Marcio
Is it possible to use an Iomega USB CD RW in dos Mode ?
Solution 1	Answered by Charles Putnam
Iomega's web site says that it won't work.

Question	Submitted by Mike
I have a problem viewing the printers that I have installed on our Windows 2000 machines. I can print from all applications and I can even change the default printer from within any application, but when I go to the Control Panel and select Printers my folder is empty. Also if I try to install the same printer twice the second printer comes up as ThePrinter(Copy 2). We have installed Windows 2000 on two machines and the same thing has happened both times. Any Ideas? Thanks!
Solution 1	Answered by Charles Putnam
Icon troubles can sometimes be related to video card drivers. If the printers appear in the applications, then they're there. Check to see if you're using the latest video card drivers and update as necessary.

Question	Submitted by Stephen
How do I open .BMK files?
Solution 1	Answered by Jordan McIntosh
BMK files are bookmarks that you can insert into a windows help file, to see the bookmark open the help file it was made with and look under bookmarks. Also try shift-right click and open with notepad

Question	Submitted by Aaron
I recently downloaded the public preview of ie6 but I have run into a problem. When I go to set up the browser it starts to install but then it always stops at 65% installed. Have any ideas for me. I have redownloaded it several times.
Solution 1	Answered by Marc Strickland
Aaron, I have not heard of this issue. I would run scandisk to ensure you do not have any disk errors. Also, be sure that you have enough disk space on your computer. Also be sure you meet the system requirements found here: http://www.microsoft.com/windows/ie/preview/sysreqs/default.asp

Question	Submitted by Unknown
What is the Office XP RTM Version Number? (Word, Excel, Powerpoint, Frontpage) Thanks In Advance
Solution 1	Answered by Geoffrey Lo
These are the ones that I know: Word XP : 10.2627.2625 Excel XP : 10.2614.2625 Outlook XP : 10.2627.2625 Access XP : 10.2616.2625 FrontPage XP : 10.2623.2625 PowerPoint XP : 10.2623.2625

Question	Submitted by Keith
To whom it may concern: Do you know of a registry hack for win98 (or all versions) of a way to disable the access to the audio properties of the sound icon in the system tray. Any assistance would be greatly appreciated.
Solution 1	Answered by Geoffrey Lo
To remove it from the system tray, uncheck the "Show the Audio Icon in the Taskbar" option in the Sounds and Multimedia (or sounds before WinME or 2k). To take the sounds and multimedia option off the Control Panel, simply remove the file's *.cpl in the \System (or \System32 in NT/2k) folder.

Question	Submitted by Kenneth
Where can i download RealTime viaspoxd? And what is it?
Solution 1	Answered by Marc Strickland
This web site should answer all your questions: http://www.computing.net/windows95/wwwboard/forum/20072.html

Question	Submitted by Dan
Can you help me I have an IBM Aptiva model 2140 I have used the restore disks that come with it to restore the hard disk to the state it was in when first purchased this includes Win95b IE3 I have installed IE5 over the top of IE3 it seems to be working fine there are updated audio drivers that I have downloaded from the IBM web site with these drivers is directx5 my question is would a later version of directx have been installed with IE5 or do I still have to install directx 5 with the audio driver updates? Thank you
Solution 1	Answered by Marc Strickland
I reccomend you install the latest directx drivers Get them here: http://download.microsoft.com/download/win2000pro/dx8asdk/8.0a/W9X2KMe/EN-US/DX8a_SDK.exe

Question	Submitted by Mat
I am asking for help for a friend. She has a Gateway laptop that is 2 1/2 years old. It is loaded with Windows 98. Her service provider is Prodigy. When she clicks on her desktop dial-up to Podigy it dials and connects but her Prodigy homepage does not come up, actually nothing comes up. She does find a way to manuver around in the operating system to get it to come up. (I've pinged it and it that is fine) Also, with her Prodigy homepage open, she clicks on the Explorer icon on the desktop tool bar but gets message that the program to execute is not there (or something like that). I cannot find the Explorer.exe anywhere on the machine (start menu, program folder, control panel add/delete), though she has the shortcuts on her desktop and has used it this way before. Does she need to get the Explorer CDRom and reinstall ? what else?
Solution 1	Answered by Stefan Assmann
Maybe she has accidentily deleted the explorer.exe file or iexplore.exe. If only internet explorer is causing the trouble, I suggest either a CD or downloading the latest version from the web (www.microsoft.com).

Question	Submitted by Marty
Hello I'm running a windows 2000 domain with multiple clients. I'm trying to restrict certain websites, so I imported the correct setting into the user policy I'm using. This works great.... on the server. The clients don't feel the changed "restricted" web policy. Any suggestions? I can't access those sites just on the server, the clients have no restrictions.
Solution 1	Answered by Stefan Assmann
Tim, If you are installing as a child domain, that means that Active Directory has already installed DNS. The domain controller for the child domain must have detected that a root DNS already existed for your domain and chosen to use that DNS instead of installing its own. If you still wish to use DNS on this particular system, you can safely install DNS and configure it.

Question	Submitted by Jeff
I keep getting the following error message and cannot track it down bugcheck 0x000000d1 (0x0019b005 , 0x00000002 , 0x00000001 , 0x77fc91dd ) {v15.2195} IRQL_NOT_LESS_OR_EQUAL
Solution 1	Answered by John Lampson
Jeff, I found two explanations, one is that your virtual memory setting may be too low and also the picture will tell you the rest.

Question	Submitted by Glen
I just removed my floppy drive on my computer, but in windows explorer it shows up as "Removable Disk (A:)". I don't have any floppy drives on my computer and when I open up Explorer, my computer freezes. How do you get rid of drive A? I have winME
Solution 1	Answered by Steve Cohen
I know that there are bios options to tell windows to stop searching for floppy drives so look in all the options in the bios of your motherboard.

Question	Submitted by Matt
Hiya, I don't know if anyone can help me here. I have an older udma66 drive (fujitsu 20Gb) as the primary slave, my NEW udma100 (fujitsu 30Gb - nice and fast under win98) drive as the primary master, which windows 2000 boots off. Win2k recognises them both perfectly, but it uses DMA mode for the OLD drive, and PIO for the new one. So windows boots and runs apps pretty slowly whereas the old drive in dma mode uses NO processor power and copies at 8Mb/sec. I can't make windows2000 enable DMA mode for this new drive. I've tried all the hints I can find on the net - no joy. CAn anyone suggest anything I can do to fix?? PLEASE? :) Oh, btw, the BIOS initialises it as udma100 as it should I checked that already! Thanks for any help!
Solution 1	Answered by John Lampson
Matt, Microsoft has confirmed this to be a problem that will be resolved in Service Pack 2 when it is finally released. Until then, they do have a hotfix available for that problem. You can download it at http://support.microsoft.com/support/kb/articles/Q260/2/33.ASP Cordially,

Question	Submitted by Keith
Hi I have a Nvida Riva TNT 2A (Pro) and every time I try to use it to play an online game such as Tribes it LOCKS UP the WHOLE system. The error report says it's a stack overflow problem in the NVOGL file. I'm running Win 98 SE. Is there ANY Way to fix this problem???. ANY ideas would be greatly appreciated. Sincerely
Solution 1	Answered by John Lampson
Keith, I have the same card and can play online 3D games with no problems. First, check the drivers for your card. Download the latest drivers from the manufacturer or from http://www.nvidia.com You may also want to check your version of Direct X if that doesn't resolve the problem.

Question	Submitted by Keith
Hi, this may sound like a strange request but do you know if you can disable the running of 32Bit applications in seperate memory space, running them like Windows 98? Thanks
Solution 1	Answered by John Lampson
Keith,Unforunately, you are able to do this. From a command prompt, type start /? and you will see all the options for starting up programs, including the /shared option, which will give you the desired effect.

Question	Submitted by Jim
Hi, I am connected to the Internet with a DSL, my ISP is using static IP's. No Problem. Now I also connect to a company using VPN, I can connect to that with no problem. My problem is that when I connect to my VPN I am no longer able to Browse the internet on my DSL connection. But I am able to on another PC connected through my hub. What do I do so I can be connected VPN and still browse using my DSL connection?
Solution 1	Answered by John Lampson
Jim,The only way that you can do this is to set up the IP address of a proxy server on your target network as your local web browser's proxy server. The connection will be incredibly slow; you have been warned.

Question	Submitted by Paul
I used to be able to click on the link "product updates" at the Microsoft download center. This link would scan my computer for updates to Microsoft products. When I now click on this link, my computer sort of "hangs" as if it was frozen. The Microsoft logo in the upper right corner also stops moving. To get out of this mode, I have to reboot my computer. I re-installed Microsoft 98, but it didn't help. The only change I have had with my computer is that I now have a high speed internet connection vs 56k.I tried emailing Microsoft Support twice, but they didn't return any response. Any help would be most appreciated. Thanks.
Solution 1	Answered by Steve Cohen
I had a similar problem with the windows update feature. The fix for me was to delete the windows update folder "C:\Program Files\WindowsUpdate". Give it a try.

Question	Submitted by Wallace
I am using windows 95 and my computer has a sleep mode on it. The problem is, it will not stay asleep, every night at 12:00 mid night it will go into it"s awake mode, and stay in that mode untill you click start and discontinue. Please help with info on how I can keep this computer in the sleep mode untill I am ready to awake it. Thanks
Solution 1	Answered by Geoffrey Lo
This is a setting defined by your system BIOS... It is not Windows.

Question	Submitted by Jason
Hi... I hope you can help me...Here is my system.. ABIT BEII-6 V1.0 with PIII 550, ASUS 3800u TNT2 32 meg. video and 512 meg. Ram, Quantum Fireball 7200 rpm ATA 66 13 gig HDD Here is my problem... During booting the system after the windows 98 start-up screen appears there is a long pause (~1-2 min.) while nothing is happening, no disk activity, nothing. I reformatted the HDD and reinstalled windows 98 se and still the same problem. Once the system is up and running it is as fast as ever. Could it be a problem the with high point technologies controller for the HDD ? Any Ideas ?
Solution 1	Answered by Andrew Funderburk
Possibly. Check out http://www.highpoint-tech.com and see if you can get some updated drivers. Another way to go is to connect the HDD to the 440BX connector and see if the problem occurs there too. It'll slow your system down a tad due to the fact that the 440BX is only Ultra33, but at least you can check on the pausing.
Solution 2	Answered by Ashton Smith
Make sure that if you have a network card installed, that you don't have the TCP/IP properties set to receive an address from DHCP. If you do, it will take a few minutes to wait for a response to a DHCP request.

Question	Submitted by Unknown
I am trying to install a digital camera to my PC running Windows 98. The camera needs to be on CommPort1, which is the modem, and the only one the system is showing. How do I add CommPort2 and change the modem over there, and install the camera on CommPort1? I know it involves changing the BIOS, what exactly do I need to do?
Solution 1	Answered by Ashton Smith
Is your modem internal or external? If is it external (outside of the computer with its own power supply) then you will need a second serial port. Check the back of the machine to find if you have another one available. If your modem is internal, then it should assign itself to a serial port that is not being used. You could un-install your modem, install the camera to the external COM1 port, and then re-install the modem, and it should use COM2 (which doesn't really exist).

Question	Submitted by Gerry
Dear Sir, Hello. Recently I have been trying to update my Windows ME files (ie. Direct X 7.1; IE 5.5) from downloadable updates from Microsoft download center web site. Once these files are executed, set-up usually is not completed and tends to hang at some point. Cancelling this task even after several hours of waiting usually brings out a message that "set-up is not yet finish".Furthermore, I noticed that the mouse pointer becomes sluggish. Installing non Microsoft based programs does not result to this problem. What is causing this? I have tried troubleshooting (closing all applications including anti-virus) but to no avail. Your help will be very much appreciated. Thank you. Sincerely,
Solution 1	Answered by Marc Strickland
I reccomend using scandisk to check for possible hard drive errors.

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