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Time:
10:52 EST/15:52 GMT | News Source:
MacRumors |
Posted By: Andre Da Costa |
Gartner has released a preliminary report detailing U.S. and worldwide PC shipments for the first quarter of 2009. The report pegs Apple's U.S. market share in fourth place among vendors at 7.4%, down from 8.0% in the fourth quarter of 2008. More importantly, the report shows a slight decline in market share over the year-ago quarter, when Apple held 7.5% market share.
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#1 By
3 (86.1.33.75)
at
4/16/2009 12:24:34 PM
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The Seinfeld ads worked!!!
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#2 By
7754 (206.169.247.2)
at
4/16/2009 12:28:46 PM
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I'm surprised Dell is doing as poorly as they are, and that HP is doing so well. Dell had a rough patch awhile back, but things seem to be much improved as of late. There seems to be quite a lag....
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#3 By
32313 (208.131.186.2)
at
4/16/2009 1:34:46 PM
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I will never buy another Dell, their reliability and service is very poor. They also are not that innovative with their product designs and they are barking up the wrong tree with Adamo. No wonder Microsoft is using HP so far in the Laptop Hunter ads.
Yes, they are working Byron, apparently very well too. :) Macworld is denying it though, since they are reporting that PC sales have fallen flat while Macs increase.
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#4 By
8556 (12.208.163.37)
at
4/16/2009 2:02:41 PM
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#2: I see quite a few Dell's that need service. The customer's biggest complaint is generally that they have been on the phone for up to 3 hours speaking to someone that did not help solve their problem or told them to start from scratch when a simple series of scans solves a problem caused by cleanable malware, like the fake antivirus Smitfraud variants. Dell's "engineering" of oddball connector and upside down hard drives in some of the XPS models where flying liquids can splash on the electronics have not helped them. They should stop trying to be different (not Mac-like different) and follow established standarized sensible designs with standard front panel connectors and not ribbon cables. They would likely have fewer problems. And, good luck with the outsourced tech support that keeps on annoying people. Not all Dell users are upset. Just 1/3 of them. The market share drop in the last five years attests to that.
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#5 By
15406 (216.191.227.68)
at
4/16/2009 2:43:08 PM
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For what it's worth, I run a lab with quite a few Dell blade servers, mainly PowerEdge 2900, 2950 and PowerVault NF500, and I've found Dell's enterprise support to be first-rate. Of all the blades I've used, I had to have a CPU replaced in one of them, and that was done in about 2 hours from time of call to the part arriving with a tech to replace it. I also have had the "pleasure" of using HP ProLiant DL380 G5 units and the Dell's run cooler (the HP power supplies run hot even when off) with much less crapware installed on them. We do a lot of software testing on these units so they get refreshed from factory image quite often, and even there Dell's tools are better than HP's. I don't know (or care) how they treat the consumer PCs, but their server-class stuff is great.
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#6 By
89249 (64.207.240.90)
at
4/16/2009 3:01:33 PM
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#5 Couldn't agree more Latch. My experience with Dell over the past few years that while their Server's and Server Support are great their Desktops/Laptop and their support is horrible.
I can't blame Dell too much though. The desktops that are put out these days by OEM's are all pretty bad. HP's supposedly have become much better (quality/service). I was forced to give up and do a standardized whitebox. Being able to choose top of the line components has been fantastic. My prices were lower than buying from OEM's and they are still up an running w/o a single component failure in nearly 5 years.
I'm about to replace those whiteboxes and I'm really pondering whether to go back to OEM or continue with what has worked so well.
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#7 By
89249 (64.207.240.90)
at
4/16/2009 3:03:30 PM
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I may also add that Whitebox rackmount servers are not too far out of the box anymore either. Just recently priced out really solid components for an insane price discount from Dell and HP. There is something to be said for having overnight or 4 hour part replacement, but it doesn't ring nearly as true as it did in the past imo
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#8 By
8556 (12.208.163.37)
at
4/16/2009 3:43:09 PM
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Latch: I should have seperated the Dell consumer POS's from Dell's servers, instead of making a blanket statement. The servers are decent. I've had one running RHEL non-stop for 15 months and still going strong. Plus, the guts are super easy to get at.
I wonder why Dell's consumer machines tend to be engineered to suck.
Enterprise support is located in the US. Consumer support could be located anywhere, but is usually in India. The primary consumer service issue is that communication is not optimum.
This post was edited by bobsireno on Thursday, April 16, 2009 at 15:44.
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#9 By
3 (86.1.33.75)
at
4/16/2009 4:07:19 PM
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Got not one good word to say about Dell's service and customer service myself after a muck up with the laptop my dad bought as well as poor service on the phone, missed collection and them even telling us we never booked a collection. Awful service and certainly in the UK I hope they die a quick death as there are much better companies dealing with buyers than they do
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#10 By
7754 (206.169.247.2)
at
4/17/2009 10:56:25 AM
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I guess I don't know much about Dell's new consumer gear, although I hear their XPS laptops are very nice. I've had great luck with their recent OptiPlexes and support for them, though. We switched to Lenovo laptops, but maybe we'll switch back to Dell. I'm pretty disappointed at their decision to drop their auto-update utility... it wasn't a very good utility, but it did the job. Trying to sort out the necessary software and updates for one of their machines now is just an absolute disaster. I can't imagine going to HP, honestly... I'm always surprised at their popularity when I look at their reliability rankings.
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