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Hotmail incinerates customer files | |
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| Time: 03:15 EST/08:15 GMT | News Source: CNET | Posted By: Robert Stein | ||
|
Alexandria Felton logged on to her Hotmail account last month and was shocked to find that all of her saved files were gone. At stake was years' worth of personal and business correspondence, photos and the itinerary for a recently purchased trip, the San Jose, Calif., health care worker said. Frantic, she called the Microsoft-run e-mail service, only to get worse news: Due to "system events," the files were gone forever, and there was nothing to be done about it, a technical support staffer eventually replied. "It's scary," Felton said. "These services are easy and free, so people don't even think about using them. But they should know there are risks. I won't store so much stuff on Hotmail again." | ||
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| #1 By 8241 (205.189.47.238) at 6/4/2004 8:30:24 AM |
| And of course /. is all over this story like ants to honey (or whatever). 'Seems to me though, that this type of story gets posted at least once a year. I just consider it a Public Service Announcement. (ie. "remember to do backups, folks! Oop, it's time for your dental checkup!") Blah blah blah. |
| #2 By 1124 (165.170.128.65) at 6/4/2004 9:23:55 AM |
| I better backup my passwords on yahoo. |
| #3 By 6859 (206.156.242.39) at 6/4/2004 9:48:11 AM |
|
Is this chick retarded? Why didn't she print out the items, or at the very least save them locally....
I can't have any sympnathy. She needed to be saved from herself. |
| #4 By 13030 (198.22.121.120) at 6/4/2004 10:40:16 AM |
|
Predictably, the zealots here immediately blame the end-user.
How many people have a backup of contacts and telephone numbers in their cellular phone? (I do.) We expect the cell phone to work and not willy-nilly lose the data it contains. I think it's fair to expect Hotmail to perform comparably. |
| #5 By 135 (209.180.28.6) at 6/4/2004 10:53:50 AM |
|
ch - Who is blaming the end-user?
It's certainly not her fault, however her life would have been improved dramatically had she thought for a moment that a free hotmail account is not the best place to maintain important data. |
| #6 By 13030 (198.22.121.120) at 6/4/2004 11:15:38 AM |
|
#11: "Who is blaming the end-user?"
The following posts all explicitly blamed the end-user: #2, #4, #5, and #7. |
| #7 By 61 (65.32.169.173) at 6/4/2004 3:23:25 PM |
| Maybe the solution to Microsoft's problems of the DOJ subpoenaing all Microsoft's e-mails is to store them on homtail. :) |
|
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