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Microsoft unprepared for SP2 support nightmare? | |
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| Time: 13:36 EST/18:36 GMT | News Source: ZDNet UK | Posted By: Todd Richardson | ||
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Microsoft seems unprepared for the deluge of technical support calls expected when it releases the much-publicised security update for Windows XP. Microsoft can expect thousands of extra technical support calls after the release of its security update for Windows XP this summer, according to security analysts. The Windows XP security update will turn security options on by default, which means that many users will not be able to connect to wireless networks, games servers and even their home networks without reconfiguring their software. | ||
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| #1 By 5444 (170.35.224.64) at 4/5/2004 3:06:16 PM |
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Mr. Dee and hopefully they get ICS with DUN fixed before release or there will be lots of calls on that.
But the 200+ meg download will give the opportunity for delivery by CD to a vast majority of users. El |
| #2 By 9589 (66.57.154.150) at 4/5/2004 5:17:47 PM |
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The vast majority of users will not upgrade to this service pack. Most users, even when they have broadband will not turn on Automatic Updates. Those that have it turned on by someone that set up their computer, by and large stop it from updating. Only when that computer stops functioning or slows down to a crawl is there some concern to perform updates.
Also, the vast majority that buy PCs get a 90-day anti-virus program and when the time runs out they don't buy a yearly subscription. Then, ditto, the above. Most people are not any more interested in the above then they are how their air conditioner works in their home/car. It amounts to the same techno garble to them. On the other hand, this update will be adopted by corporations over a very short time and slipstreamed into new computer image builds at corporations and for new computer buyers. For the former audience, most corporations have sufficient help desk staff to handle any burps. For the latter, the computer maker is usually the first line of defense and the call that is made first when a computer is not working properly out of the box and during its warranty period. |
| #3 By 61 (24.92.223.138) at 4/5/2004 5:22:19 PM |
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jd: I suppose you did some huge study in order to gather all this data?
The whole point of the Security Center is to inform, and show that the users need to do certain tasks in order to keep their system secure. |
| #4 By 9589 (66.57.154.150) at 4/5/2004 6:11:30 PM |
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#6, I admit that it is anedoctal from my own experience which is limited to friends and family outside of the corporation where I work. However, I have several friends that either work at or manage computer hardware makers' help desks. That is their read on the matter. Their stories would be funny if they weren't so pathetic. Windows XP's Remote Assistance has been a real efficiency booster at these shops (it allows help desk personnel to avoid, "the whach-a-ma-call-it thingy doesn't work anymore!). And, the best part is that virtually all in-warranty customers are using Windows XP now.
By the way, Microsoft is now shipping a free (even the shipping and handling is free) CD-ROM that has all of the past security patches for all versions of Windows since Windows 98, as of 15 October 2003. Order it at, http://www.microsoft.com/security/protect/cd/order.asp . You just put it in your CD-ROM player and it will present you with the list of fixes you need. After that, the CD will install them. It is particularly apropos for the dial-up Windows user. |
| #5 By 10022 (24.169.19.69) at 4/5/2004 7:22:04 PM |
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It wont be Microsoft that will be un prepared- it will be the morons that arnt already doing what they should be doing that will have problems.
In fact, what MS should do is give all end user support the week off. Let the id10ts look in the help section or secuirty center thing for a week before helping them! |
| #6 By 143 (68.73.155.55) at 4/6/2004 4:07:09 AM |
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The XP SP2 Firewall has holes. I can choose "Don't allow exceptions"
and some my non-ms programs still get through... I get the impression that RC1 was released to soon! |
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