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Windows Online Crash Analysis WebSite Live! | |
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| Time: 07:04 EST/12:04 GMT | News Source: E-Mail | Posted By: Julien Jay | ||
Thanks Thomas! Windows XP users will soon have the ability to submit via the Internet the details of the rare crashes they may experience, in order for Microsoft to solve them. To track down issues, Microsoft has created a dedicated website dubbed 'Windows Online Crash Analysis' and committed itself to review each problem and provide users with feedback and solutions. The Windows Online Crash Analysis website is now live with a fresh new look. Below is Microsoft' statement: If you experience a blue screen crash event, or Stop error, while using Microsoft Windows XP, you can upload the error report to our site for analysis. Microsoft actively analyzes all error reports and prioritizes them based on the number of customers affected by the Stop error covered in the error report. We will try to determine the cause of the Stop error you submit, categorize it according to the type of issue encountered, and send you the initial results by e-mail within 24 hours. You can check the status of your error report at any time | ||
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| #1 By 125 (208.181.98.7) at 9/5/2001 11:32:53 AM |
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#9, the BSOD you are describing is related to a driver problem. Pay attention to which file is listed (eg: vga.sys) and that will tell you which driver is causing the problem. Due to changes in Windows XP some of the drivers written for Windows 2000 do not work correctly, this may be your problem. Drivers for XP should be available from most major vendors by Christmas at the latest, except for ATI which will keep everyone waiting for at least 2 years. ;)
(Why are my TV Tuner drivers still in beta for Win2K?!) This post was edited by astorrs on Wednesday, September 05, 2001 at 11:33. |
| #2 By 61 (24.26.83.117) at 9/5/2001 3:42:41 PM |
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#18, MS has had a bug reporting system for a long time, the WOCA is not a bug reporting system, it is used to help diagnose what is causing a BSOD.
WOCA is a great tool, used it one time, got great feadback. Been there a few times, but didn't use it because it was something I could fix w/o help. Just to clear the record, YES, most BSOD's (on NT) are in the kernel, this is not to say that it's BECAUSE of the kernel, it's not, it's because under the Windows platform, hardware drivers run in kernel mode, which enhances performance, but at the same time reduces stability, if the driver is not written properly. |
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