Microsoft Helpdesk is next try of Microsoft's at client assistance. Many will claim they are late to the game or that they are attempting to go after Apple, but these short sighted people have very limited memory. This is MS third attempt in end user support, but this time, they are go at it in a grand fashion. Previous versions were done under the name of OneCare and OneCare Remote. They never made it out of the beta phases. This time it looks much more promising with MS investing in several domain names across several countries. Some information from the website: Answer Desk is a premium service provided by Microsoft to give you the most convenient, friendly and easy way to get the most out of your PC. Answer Desk Answer Techs are trained to diagnose and troubleshoot your Microsoft software related issues. Answer Techs are also knowledgeable to train you in Microsoft's latest software, such as Microsoft Windows 7 and Microsoft Office 2010. Our Answer Techs will take care of your technology needs as quickly and easily as possible, so you can get back to your life.