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Microsoft adds mission-critical support to its Premier program | |
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| Time: 12:50 EST/17:50 GMT | News Source: ZDNet | Posted By: Robert Stein | ||
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Microsoft rolled out a new add-on to its Premier support program on August 10 that is aimed at companies with mission-critical needs. That new add-on, “Premier Mission Critical,” is designed to provide the “fastest response times available from Microsoft” to get a business back up and running if an incident occurs. Microsoft introduced in 2008 a high-end support offering, known as Premier Ultimate, that offered Microsoft’s largest enterprise licenses unlimited problem resolution support (with some unspecified possible restrictions), IT health assessments, account management (both on-site and dedicated) and on-site support, 24 hours a day, seven days a week. At that time, Microsoft officials said the new Ultimate offering was also designed to help customers become more proactive and less reactive regarding their support needs. | ||
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