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  'Nightmare' at Microsoft's Volume Licensing Sites
Time: 12:51 EST/17:51 GMT | News Source: Redmond Magazine | Posted By: Kenneth van Surksum

Frustrated customers and partners continue to experience confusion and delays after Microsoft revamped its Volume Licensing Service Center (VLSC) and associated Web sites in December.

Users have reported similar instances in which they were unable to get past the site's initial security check. The problem is that the site's log-in procedure may reject users' access based on the e-mail address they entered. With Microsoft's revamp of the sites, a user's e-mail address now has to exactly match the one originally assigned with the contract.

Users have also complained about an inability to access specific features or create new accounts on the sites. Software downloads are sometimes blocked, even though users may have purchased the licensing before Microsoft began the upgrade.
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