Mark Russinovich: Microsoft Customer Support Services (CSS) is one of the biggest customers of the Sysinternals tools and they often send me interesting cases they’ve solved with them. This particular case is especially interesting because it affected a large number of users and the troubleshooting process made use of one of Process Monitor’s lesser-known features. The case opened when a customer contacted Microsoft support reporting that several of their users would occasionally get this error message when loggging on to their systems:
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