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New Microsoft Premier Support Offering Provides Mission-Critical IT Support

Time: 13:18 EST/18:18 GMT | News Source: Microsoft Press Release | Posted By: Kenneth van Surksum

Furthering its commitment to evolve its enterprise support offerings to align with customer needs, Microsoft Corp. today announced the worldwide availability of Premier Mission Critical Support, a new Microsoft Services Premier Support add-on. Premier Mission Critical Support provides enhanced support for mission-critical solutions through guaranteed response times backed by financial credits, round-the-clock access to expertise and prioritized access to product development teams.

The new service is part of Microsoft�s family of Premier Support offerings. Premier Mission Critical Support delivers personalized support coverage through designated support professionals who understand a customer�s unique solution configuration and deployment environment, facilitating faster response time and more effective problem resolution. Customers will have access to round-the-clock support coverage for high-severity incidents through a dedicated phone line and will always engage with a select team of experienced Microsoft support engineers.

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#526 By 4240821 (178.217.45.3) at 6/1/2025 9:39:58 PM

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