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Explore the Problem Steps Recorder in Windows 7 | |
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| Time: 08:49 EST/13:49 GMT | News Source: TechRepublic | Posted By: Kenneth van Surksum | ||
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Greg Shultz: If you’ve ever worked a help desk and become extremely frustrated while trying to coax an end user into accurately describing the problem that has been encountered, you are going to love a new tool in Microsoft Windows 7 called the Problem Steps Recorder. When started, this new tool will essentially record each and every step a user takes and document the entire operation in both screen captures and step-by-step details. When stopped, the Problem Steps Recorder will save the recorded information as a compiled HTML file and package it up in a ZIP file that the end user can then e-mail to the help desk. In this issue of the Windows Vista and Windows 7 Report, I’ll introduce you to Windows 7’s Problem Steps Recorder. | ||
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