Bob Muglia: The potential for information technology to drive business success has never been greater. Advances in software, devices, and networks are transforming the way companies streamline communications, automate processes, and enable employees to access the information and capabilities they need to respond to new opportunities.

At the same time, the complexity of IT has never been higher. Business success increasingly depends on providing mobile employees with easy access to corporate computing resources. People who use instant messaging, social networking sites, and other relatively new communications technologies at home expect to use similar tools at work.

The result is a growing number of contradictory requirements: ease of access vs. security and compliance; performance vs. cost; innovation and agility vs. reliability and continuity. For IT professionals, the real challenge is resolving the tension inherent in trying to create an infrastructure that provides both the flexibility to enable employees to drive business success and the control to protect corporate resources, maintain compliance, and provide continuity.