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T-Com Puts Customers First With Microsoft Customer Care Framework | |
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| Time: 09:28 EST/14:28 GMT | News Source: Press Release | Posted By: Michael Dragone | ||
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Today at TeleManagement World ’07, Microsoft Corp. announced that T-Com, Croatia’s leading provider of fixed line, Internet and wireless communications services, has implemented Microsoft® Customer Care Framework (CCF) to improve performance across its contact centers. Based on Microsoft .NET technology, CCF has enabled T-Com to consolidate different systems, processes and applications into one common customer care platform, enabling call center agents to access all customer data through a single view. T-Com has achieved significant results in processing inbound calls, bringing the average time taken to capture customer details from three minutes to less than one minute. Additional benefits include more rapid service activation and improved productivity from call center agents. | ||
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