| ActiveMac | Anonymous | Create a User | Reviews | News | Forums | Advertise |
|
|
|
User Controls |
|
New User |
|
Login |
|
Edit/View My Profile |
|
|
|
|
|
|
|
ActiveMac |
|
Articles |
|
Forums |
|
Links |
|
News |
|
News Search |
|
Reviews |
|
|
|
|
|
|
|
News Centers |
|
Windows/Microsoft |
|
DVD |
|
ActiveHardware |
|
Xbox |
|
MaINTosh |
|
News Search |
|
|
|
|
|
|
|
ANet Chats |
|
The Lobby |
|
Special Events Room |
|
Developer's Lounge |
|
XBox Chat |
|
|
|
|
|
|
|
FAQ's |
|
Windows 98/98 SE |
|
Windows 2000 |
|
Windows Me |
|
Windows "Whistler" XP |
|
Windows CE |
|
Internet Explorer 6 |
|
Internet Explorer 5 |
|
Xbox |
|
DirectX |
|
DVD's |
|
|
|
|
|
|
|
TopTechTips |
|
Registry Tips |
|
Windows 95/98 |
|
Windows 2000 |
|
Internet Explorer 4 |
|
Internet Explorer 5 |
|
Windows NT Tips |
|
Program Tips |
|
Easter Eggs |
|
Hardware |
|
DVD |
|
|
|
|
|
|
|
Latest Reviews |
|
Applications |
|
Microsoft Windows XP Professional |
|
Norton SystemWorks 2002 |
|
|
|
Hardware |
|
Intel Personal Audio Player 3000 |
|
Microsoft Wireless IntelliMouse Explorer |
|
|
|
|
|
|
|
Site News/Info |
|
About This Site |
|
Affiliates |
|
ANet Forums |
|
Contact Us |
|
Default Home Page |
|
Link To Us |
|
Links |
|
Member Pages |
|
Site Search |
|
Awards |
|
|
|
|
|
|
|
Credits |
 |
T-Com Puts Customers First With Microsoft Customer Care Framework | |
|
||
| Time: 09:28 EST/14:28 GMT | News Source: Press Release | Posted By: Michael Dragone | ||
|
Today at TeleManagement World ’07, Microsoft Corp. announced that T-Com, Croatia’s leading provider of fixed line, Internet and wireless communications services, has implemented Microsoft® Customer Care Framework (CCF) to improve performance across its contact centers. Based on Microsoft .NET technology, CCF has enabled T-Com to consolidate different systems, processes and applications into one common customer care platform, enabling call center agents to access all customer data through a single view. T-Com has achieved significant results in processing inbound calls, bringing the average time taken to capture customer details from three minutes to less than one minute. Additional benefits include more rapid service activation and improved productivity from call center agents. | ||
|
Write Comment
Return to News |
Displaying 601 through 619 of 619 Prev | First |
The time now is
3:44:36 PM
ET.
Any comment problems? E-mail us |
|
Write Comment
Return to News |
Displaying 601 through 619 of 619 Prev | First |
The time now is
3:44:36 PM
ET.
Any comment problems? E-mail us |
