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  Cisco and Microsoft Update VOIP, CRM Integration
Time: 09:08 EST/14:08 GMT | News Source: eWeek | Posted By: John Quigley

Cisco Systems and Microsoft are teaming up to help small and midsize businesses to overcome the obstacles of customer relationship management deployments with the launch on April 25 of a new release of the Cisco Unified CRM Connector. Version 3.0 of the Connector, which integrates Cisco Unified Communications VOIP (voice over IP) products with Microsoft's Dynamic CRM 3.0 software, provides a Cisco IP Phone link into Microsoft's Outlook

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