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Microsoft customers back in the Money | |
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| Time: 04:17 EST/09:17 GMT | News Source: News.com | Posted By: Jonathan Tigner | ||
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Five days after a server error first shut some Microsoft Money users out of their online accounts, Microsoft issued a workaround that restored access. On Friday, the software giant posted instructions to its Web site to help customers affected by the blackout to log into their online accounts. The workaround comes after a server glitch shut out some Money customers throughout the week. While members who logged in before or after Monday and Tuesday could access their accounts, some who tried to log in during that period were shut out. Microsoft would not say how many people were affected, but customers frustrated by the glitch flooded message boards. Many feared that the outage might delete their files. Microsoft denied that any information was lost during the blackout period. The company also denied that the blackout stemmed from any problems with its Passport sign-in service. It pointed out that other services using Passport, such as Hotmail, have not experienced any problems. | ||
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