In an academic setting, a score of 90 percent earns an automatic "A". By that measure, the team shaping Microsoft Office OneNote 2003 merits a similar high passing grade. When the innovative application debuted last October, it reflected the pioneering edge of the digital note-taking category. Today, Microsoft honed that edge by announcing the preview release of Microsoft Office OneNote 2003 Service Pack 1 (OneNote SP1). Ninety percent of the features included in the software update are a direct result of customer input and feedback -- with the remaining 10 percent coming from indirect customer feedback.

Input from nearly 10,000 people served as the blueprint for OneNote SP1, which includes technical updates and performance improvements as well as a new feature set. Over a period of a year, the OneNote team asked early users, original equipment manufacturers (OEMs) and other Microsoft industry partners for their thoughts on the new software, then integrated their responses into the OneNote SP1 development process to increase customer productivity and ease of use.