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Microsoft, Network Associates Set Software Package | |
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||
| Time: 15:06 EST/20:06 GMT | News Source: Reuters | Posted By: Bill Roach | ||
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Network Associates Inc. NET.N , which provides security systems, said on Wednesday it will provide a new customer help-desk system that will work with Microsoft Corp.'s MSFT.O customer management software. The companies, which signed a letter of intent, said the new system will allow help-desk workers to be more productive by combining customer information, service requests, e-mail, and a variety of specialized functions into a single software package. Network Associates said it will integrate its "Magic Solutions HelpDesk IQ" with Microsoft's Customer Relationship Management, or CRM, software. | ||
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