| ActiveMac | Anonymous | Create a User | Reviews | News | Forums | Advertise |
|
|
|
User Controls |
|
New User |
|
Login |
|
Edit/View My Profile |
|
|
|
|
|
|
|
ActiveMac |
|
Articles |
|
Forums |
|
Links |
|
News |
|
News Search |
|
Reviews |
|
|
|
|
|
|
|
News Centers |
|
Windows/Microsoft |
|
DVD |
|
ActiveHardware |
|
Xbox |
|
MaINTosh |
|
News Search |
|
|
|
|
|
|
|
ANet Chats |
|
The Lobby |
|
Special Events Room |
|
Developer's Lounge |
|
XBox Chat |
|
|
|
|
|
|
|
FAQ's |
|
Windows 98/98 SE |
|
Windows 2000 |
|
Windows Me |
|
Windows "Whistler" XP |
|
Windows CE |
|
Internet Explorer 6 |
|
Internet Explorer 5 |
|
Xbox |
|
DirectX |
|
DVD's |
|
|
|
|
|
|
|
TopTechTips |
|
Registry Tips |
|
Windows 95/98 |
|
Windows 2000 |
|
Internet Explorer 4 |
|
Internet Explorer 5 |
|
Windows NT Tips |
|
Program Tips |
|
Easter Eggs |
|
Hardware |
|
DVD |
|
|
|
|
|
|
|
Latest Reviews |
|
Applications |
|
Microsoft Windows XP Professional |
|
Norton SystemWorks 2002 |
|
|
|
Hardware |
|
Intel Personal Audio Player 3000 |
|
Microsoft Wireless IntelliMouse Explorer |
|
|
|
|
|
|
|
Site News/Info |
|
About This Site |
|
Affiliates |
|
ANet Forums |
|
Contact Us |
|
Default Home Page |
|
Link To Us |
|
Links |
|
Member Pages |
|
Site Search |
|
Awards |
|
|
|
|
|
|
|
Credits |
 |
Exchange team seeking helpdesk data | |
|
||
| Time: 13:27 EST/18:27 GMT | News Source: You Had Me At EHLO | Posted By: Michael Dragone | ||
|
One of the areas we know can be costly for our customers is the cost of having a large helpdesk staff to investigate and resolve issues reported by users. We've done an extensive scrub of MSIT's helpdesk data (pivoted by root cause rather than symptom) and have identified several areas where we can improve in future releases of exchange. For example there are a couple of key NDRs that repeatedly cause problems for users and so we're working on reducing the frequency of those where possible, and where not, having better ways of helping the end user or helpdesk engineer resolve the problem. | ||
|
Write Comment
Return to News |
Displaying 676 through 676 of 676 Prev | First |
The time now is
4:08:02 PM
ET.
Any comment problems? E-mail us |
|
Write Comment
Return to News |
Displaying 676 through 676 of 676 Prev | First |
The time now is
4:08:02 PM
ET.
Any comment problems? E-mail us |
