| ActiveMac | Anonymous | Create a User | Reviews | News | Forums | Advertise |
|
|
|
User Controls |
|
New User |
|
Login |
|
Edit/View My Profile |
|
|
|
|
|
|
|
ActiveMac |
|
Articles |
|
Forums |
|
Links |
|
News |
|
News Search |
|
Reviews |
|
|
|
|
|
|
|
News Centers |
|
Windows/Microsoft |
|
DVD |
|
ActiveHardware |
|
Xbox |
|
MaINTosh |
|
News Search |
|
|
|
|
|
|
|
ANet Chats |
|
The Lobby |
|
Special Events Room |
|
Developer's Lounge |
|
XBox Chat |
|
|
|
|
|
|
|
FAQ's |
|
Windows 98/98 SE |
|
Windows 2000 |
|
Windows Me |
|
Windows "Whistler" XP |
|
Windows CE |
|
Internet Explorer 6 |
|
Internet Explorer 5 |
|
Xbox |
|
DirectX |
|
DVD's |
|
|
|
|
|
|
|
TopTechTips |
|
Registry Tips |
|
Windows 95/98 |
|
Windows 2000 |
|
Internet Explorer 4 |
|
Internet Explorer 5 |
|
Windows NT Tips |
|
Program Tips |
|
Easter Eggs |
|
Hardware |
|
DVD |
|
|
|
|
|
|
|
Latest Reviews |
|
Applications |
|
Microsoft Windows XP Professional |
|
Norton SystemWorks 2002 |
|
|
|
Hardware |
|
Intel Personal Audio Player 3000 |
|
Microsoft Wireless IntelliMouse Explorer |
|
|
|
|
|
|
|
Site News/Info |
|
About This Site |
|
Affiliates |
|
ANet Forums |
|
Contact Us |
|
Default Home Page |
|
Link To Us |
|
Links |
|
Member Pages |
|
Site Search |
|
Awards |
|
|
|
|
|
|
|
Credits |
 |
Windows Recovery Environment | |
|
||
| Time: 01:13 EST/06:13 GMT | News Source: Windows Vista Blog | Posted By: Kenneth van Surksum | ||
|
Jim Allchin writes: Anyone who has called a customer support number recently has most likely heard the recorded message "To help us improve our quality of service this call may be recorded or monitored." When you call Microsoft Customer Support, one of the reasons that you hear such a message is that we have this really cool system that lets folks in the product group listen to support calls. This lets us hear first-hand the issues that users are having with our products. While I love this system, I am often humbled by what I hear. Of all of the calls that I monitor, the one that I find most frustrating (remember, I am in listen-only mode) is the call where the customer's PC just won’t boot. While I know I might be able to fix the PC if I had direct access to it, I know how hard it is for the user to follow a complex set of directions from even the most talented support engineer as they try to diagnose and correct the problem together. I also know that it's even more frustrating for the customer. | ||
|
Write Comment
Return to News |
Displaying 226 through 250 of 308 Prev | First | Last | Next |
The time now is
8:20:20 AM
ET.
Any comment problems? E-mail us |
|
Write Comment
Return to News |
Displaying 226 through 250 of 308 Prev | First | Last | Next |
The time now is
8:20:20 AM
ET.
Any comment problems? E-mail us |
