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Microsoft Boosts Support for Legacy Products | |
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| Time: 01:35 EST/06:35 GMT | News Source: CRN | Posted By: Kenneth van Surksum | ||
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Microsoft on Monday said it would sell custom support agreements for legacy products, enabling companies in most cases to extend service contracts for as long as they need to. The Redmond, Wash., software maker currently offers a two-year custom support agreement to companies that haven't been able to migrate to new products in the previous 10 years. The new offering provides the option of extending the custom agreement. Microsoft, however, may not offer the service for some products, depending on whether there's enough customer demand. In addition, the extended service would only be available to subscribers of Microsoft's premier support packages. | ||
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| #1 By 17996 (66.235.19.95) at 8/29/2006 2:29:34 AM |
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I can understand customers being reluctant or sometimes unable to upgrade to a new version of an OS if they have old line of business apps that only run on, say NT 4, or apps written by software companies that are no longer around. But why in the world should these OSes require ongoing support from MS?
"Under the custom agreements, companies would get the same services they currently receive, including security patches for vulnerabilities labeled as critical and important by the Microsoft Security Response Center." Are they saying that all of these critical and important patches are being produced even on NT4 for these custom support customers?! That's rediculous. If a customer has to use an old OS, the least they can do is keep them off the Internet, preferably off their internal corporate network as well, or at least curtailed off from the marjoity of their network. |
| #2 By 2960 (68.101.39.180) at 8/29/2006 9:30:03 AM |
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I don't fully agree.
Try telling someone their car is 10 years old and, therefore, cannot be used any longer. TL |
| #3 By 8556 (12.217.111.92) at 8/29/2006 11:19:19 AM |
| Why not try running the old apps and NT4 or earlier on a virtual machine running on Server 2003 or OSX? Parallels on OSX may be the better choice depending on your experience and personal preferences of OS, virtual machines, and hardware. |
| #4 By 17996 (66.235.19.95) at 8/29/2006 11:58:01 AM |
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#2, comparing any software to something mechanical like a car is wrong. Software doesn't break down over time, whereas your 10-year-old car will start having more and more problems as it gets older. Software doesn't need oil changes, brakes replaced, etc. (And don't joke that yes, Windows needs the equivalent of oil changes. We're talking about some old NT4 machine running a single, old business app and doing nothing else.)
No one's saying don't *use* your 10-year-old OS; just don't expect to get *additional fixes* for it. And it shouldn't need additional fixes: if it's been working for 10 years, there's no reason it won't work for another 10. Just protect it from outside influences such as the Internet. |
| #5 By 13030 (198.22.121.110) at 8/29/2006 11:59:26 AM |
| I agree completely #2. Software companies are quick to take your money just for a license. The least they can do is to let you own the software as long as they aren't going to support it. |
| #6 By 2960 (68.101.39.180) at 8/29/2006 4:00:16 PM |
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#4,
You actually make my point for me. To be clear, I'm not directing this at MS. I direct towards the entire software industry. Software does not go "Defective" as you say. It does not wear out. What happens is some one eventually wants to sell you MORE STUFF. Think about it. When you buy a package, say, 5 years ago. I guarantee the developer boasted as it being the best there is, stable, powerful, empowering. Until they have a new version to sell. All of a sudden, that previously empowering product is defective, old, unsupportable. If it is defective now, it was defective then. TL |
| #7 By 32132 (142.32.208.232) at 8/29/2006 5:43:56 PM |
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"If it is defective now, it was defective then."
It depends on whether you are talking bugs or features. I don't expect NT 4 to understand Wireless USB adapter or IPv6 etc etc. Therefore just because Vista does talk to those devices doesn't make NT 4 "defective". |
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