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Q&A: "Microsoft
launches “The Hive,” a beta site for community leaders" Interview with
Josh Levine, Group Product Manager: Windows Client Community Group
Josh
Levine, Group Product Manager for the Windows Client Community Group,
sits down with Bob Stein of ActiveWin.com to discuss the new site, where
online community leaders can connect with one another, share ideas, and
find the latest information on Microsoft Windows products.
On June 13th, Microsoft, together with key community
leaders, announced the beta launch of “The Hive,” an online site
dedicated to helping online group leaders, bloggers and other community
website owners who focus on consumer information regarding Windows,
Windows applications, and technical issues.
To shed more light on the new site and what it means
for Windows users, Josh Levine, Group Product Manager for the Windows
Client Community Group, lets us know what the buzz is about.
ActiveWin.com:
First off, what is ‘The Hive?’
Levine: The Hive is
designed to be a resource where online group leaders, bloggers and
site owners can connect with one another and find the latest
information on Microsoft Windows and other Microsoft consumer
products critical to their readers or group members. The site is
sponsored by 15 of the leading Windows community websites in
conjunction with Microsoft Windows.
One of the great things about the site is that it allows members
to cut through the clutter and directly share their knowledge with
the group and get advice from their peers, giving them more insight
into making their community better for their readers and members. To
be clear, there are plenty of resources out there for Windows
developers and IT professionals. However, there’s very little to
date for Microsoft community leaders who focus on helping consumers
– the Hive is that resource.
ActiveWin.com:
Who can participate in The Hive?
Levine: Individuals who own
or lead a consumer group, blog, or community focused website can
participate in The Hive. Right now, The Hive is limited to online
community leaders with at least 50 members in their community. This
ensures that participants are seen as authorities on Windows who
deliver valuable insight to consumers and the Windows ecosystem as a
whole.
ActiveWin.com:
Why is Microsoft doing this;
is it just a marketing ploy?
Levine:
Certainly it is in Microsoft’s best interest to reach out
to people who are talking about the products and experiencing it
first hand. I think we can learn a lot from online community
leaders, and honestly, we haven’t done a very good job of listening
to their needs to date. But this is really about listening to the
community.
Over the last ten years, the Internet has really changed the way
we work and interact with others on a personal level. Microsoft is
seeing this in our own user groups that meet offline. However, to
date, we have not done a good job of listening to the needs of
online consumer leaders. We have heard repeatedly that these
communities want one place to find timely, in-depth information
coming out of the Windows group as well as other groups across
Microsoft that touch consumer technology. Most importantly, these
leaders are asking for a place to cut through the clutter and be
able to interact with each other. In the end, The Hive isn't about
Microsoft. It’s about community leaders coming together to better
serve their readers and members.
ActiveWin.com:
So, what exactly is Microsoft doing
in The Hive?
Levine: We’re providing the
basic resources for The Hive—server space, contributions to content,
prizes etc. But the actual day-to-day management is handled by
independent moderators from community sites. We’ll always be
involved by making sure that timely product news is making its way
into The Hive, and giving leaders access to the information they
want. But, our goal is that the community makes The Hive their own.
ActiveWin.com:
What’s available on The Hive?
Levine:
The members of the Hive will be contributing a wide range of
content ranging from product information to tips and tricks, events
and news. Of course, the latest consumer information from Microsoft
will be immediately available on the site.
For the beta site, we’re starting off with forums. As we gather
feedback over the next several months, we’re planning to add file
sharing and blogs. We’re also working on some cool ideas around
Wiki’s, NNTP readers, chat and more, but ultimately the community
members will decide what they want the site to be and what features
they want to use.
ActiveWin.com:
Is the community going to be free to
express their opinions or will some comments get censored?
Levine: The whole reason for
creating The Hive is for the members to share their knowledge,
advice, and opinions with their peers. As long as the comments don’t
infringe on anyone’s trade secrets and aren’t inflammatory towards
other users, members can say whatever they want. The site has a
rating system built in, so members decide what posts are most
valuable, not us.
ActiveWin.com:
Why did you pick a bee theme? Why is
it called The Hive?
Levine: In the beginning
stages, we felt that bees were a good analogy for the idea of
leaders coming together and cross-pollinating ideas and sharing
information. Plus, Poodles seemed too silly.
ActiveWin.com:
Why should community leaders join The
Hive?
Levine: The Hive should be
the easiest, fastest way to get the latest Windows news and
Microsoft product information (from both Microsoft Windows and
independent community leaders). Plus, since The Hive is only for
community site leaders, The Hive is a great way for this group to
connect with each other and share ideas in an open environment.
ActiveWin.com:
Will community leaders be able to
take information away from The Hive and share with their online
communities?
Levine: Of course. We want
The Hive to be an open environment where site leaders can connect,
share insights, and find the latest information on Microsoft Windows
products. Most of the information contributed by the community and
Microsoft will be public and can be shared by The Hive participants
and the broader community. There will be a few private
conversations, but these are not the focus of the site. In general,
The Hive is an open forum for discussions, collaboration, and
information sharing. The whole point is for the communities to share
their ideas, information, and advice.
ActiveWin.com:
Will participants in The Hive be able
to provide feedback which influences product development?
Levine:
The purpose of The Hive is not
to provide a way to send Microsoft developers feedback on products,
but rather to provide community site leaders a place where they can
find the information they need to stay on top of Windows news and
product content critical to their readers and user groups. However,
we have other community programs in place and actively solicit
feedback from community leaders through a standardized set of
criteria that ensure an equal playing field for everyone (i.e.
MVP program,
Featured Community Program, etc.). Sound like jargon? It’s not.
We work hard in Windows Client to ensure our community programs are
fair for everyone.
ActiveWin.com:
How is The Hive different from
Microsoft.com community sites?
Levine: The Hive
purposely has nothing to do with Microsoft.com community sites. The
Hive is a living, breathing, independent site of online community
leaders. While Microsoft Windows is the major sponsor of The Hive,
the site itself is community owned and driven. There are 15 sponsors
thus far, and I’m sure the list will grow. We’ll always be involved
by providing participants with the latest product news and giving
the group access to the information they want, but The Hive is
really operated by the community – there is no queen bee here.
ActiveWin.com:
How does one apply for access to the
Hive
Levine:
It’s simple. Just visit
www.hive.net and click the Join The Hive button.
ActiveWin.com:
Anything else?
Levine: Nope. Thanks for
your time today, Bob. We’re really excited to see this site
get off the ground and to see how the community leaders change it
over time.
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Additional Information:
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