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| Reboot Problem with Roxio EZCD 5.1 and WinXP |
| Forum: Windows XP |
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Read Only Forum Back to Windows XP All Forums |
Displaying Posts 1 through 2 of 2 |
This is an archived static copy of ActiveWin.com. |
| #1 By 655 (4.63.34.222) at Saturday, August 03, 2002 01:05:08 AM |
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I've run into an issue that Roxio Tech Support doesn't seem to have too much knowledge of.
Running WinXP on two computers. Both are running Norton Antivirus 2002. After formatting a CDRW, and writing several folders and files to it, and then pressing the eject button on the CDRW, the entire system shuts down and reboots. Not the most healthy thing for a computer or OS. Roxio "thinks" that it might be something to do with Norton AV running (they indicated that Norton tends to be a resource pig, and has been known to cause conflicts), but they're not sure. FYI, I've run into a resource problem with Norton when I receive a lot of e-mail. First, can anyone shed some light on this issue? If it means replacing Norton with something else (like PC-cillin 2002), that's fine. If not, then the alternative is to say ba bye to Roxio. Thanks in advance for your help. |
| #2 By 2062 (68.128.239.57) at Saturday, August 03, 2002 01:16:31 AM |
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Don't bother with roxio's support, i have more experience troubleshooting than all of the roxio techs combined. I've personally heard horror stories of people spending hours on the phone with roxio and having the tech randomly search the registry and delete things.
First, since it's auto restarting your getting a blue screen. Uncheck the auto restart setting to get the blue screen, or look at the system event logs for bugcheck. Norton and easy cd creator have a known issue with autorun, u might want to remove norton. XP has cd burning built in. Does easy cd have all the updates? Did you try a clean boot? Sigverif? Safe mode? http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314993 -gosh |
