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Welcome to AskAW! This section of our web site lets you submit questions about any problems/queries that you may have about Windows. Be it from a little icon that annoys you to hardware freezing your PC, we will try and help you out. You can submit your questions by e-mailing us at askaw@activewin.com. You can browse through previous questions over at our Archive Page. Who knows what you might find.
Here are the questions posted on: 10-06-2000
Question: Do you have any information on the future of Windows 2000 Professional? I am doing a report on it and have not been able to find anything. Thank you Jennifer Rutledge
Solution 1:Dear Jennifer: For info on future version of windows, you can check out activewin's windows section. or more at: www.winsupersite.com / www.wininformant.com www.jotenet.net Bill Wiriawan
Submitted By: Jennifer Rutledge
Question: Dear Sirs: Is it possible to use Outlook 2000 to set up another Email Account for Hot Mail? If so, what do I enter when the add account routine gets to pop3 and smtp? Or is Hot Mail only useable in Outlook Express? Thanks for an expeditious response.
Solution 1: Outlook will support all POP3 compliant mailbox, since hotmail doesn't support POP3, you can only use outlook express to use it. I would recommend something like yahoo! who has POP3 support so you can use it within Outlook2000. Bill Wiriawan
Submitted By: Hubert
Question: Hi, love your website. Just a couple
of questions. I just got a new PC at work with Windows ME installed and
there's a couple of things I can't seem to find. Solution 1:1.Show
all hidden files, and uncheck the Hide protected system files and
folders. The folder should be in C:\Windows\Send to for a single use PC,
or it is under your user profile folder (C:\Windows\Profiles\ - your
user name) if you have a multi-user PC. 2.You need a 3rd party software to
repartition without any data lost, A good example is Partition Magic 5
from power quest (www.powerquest.com)
some freeware also available only not as user friendly as the prior,
check out http://newlife-win98.server101.com/ for
more info. Bill Wiriawan Submitted By: alex beckett Question: Greetings: I have Windows Me,
full version, installed onto a formatted hard drive. I have opened
several 100+ MB files and the files have been buffered before opening.
In the C:\_RESTORE\TEMP directory there are 576 files with a .CPY
extension wasting 3.2 GB of space. This leaves me with only 41 MB free
on my 5 GB C: drive. These files are identical copies of files I have
opened, many of them are the exact same size (109 MB). I am unable to
find any way of deleting these files to free up this 3.2 GB of space. If
I use Windows Explorer, it says "Cannot delete A0002703: Access is
denied. The source file may be in use." Also, how do I turn off
this "feature" so that I do not continue to have this space
wasted by extra identical copies of files I have opened laying in this
TEMP dir. Thanks, Solution 1: The best way
without formatting is to make sure you have a disk with all drivers to
get your CD-ROM/DVD-ROM drive going and then doing a deltree on the
windows directory and then reinstalling windows via the CD. It is very
simple to do and tends to be a method I use every so often to get a
clean install on a test machine. Byron
Hinson Solution 2:To
disable the system restore feature, open the system properties >>
Advanced > File System, Check the "Disable System Restore"
This will disable the system restore, which means that you can revert
your system in case you have some crash or disaster. Bill
Wiriawan Submitted
By:Neil Question:This
one has got me. I like to modify my startup shutdown screens. In windows
95-98 all you had to do was modify the logo.sys and wlogo.sys files. But
windows ME does not have them. How can I get rid of that Horrid Start up
Splash Screen and change it to one of the ones I download from
Tucows.com and the such. I don't want to just disable the splash screen.
Thank you. Solution 1:
As far as I know win Me still has the
logo and wlogo files, try going to folder options then view and check
show hidden files and folders. If that still does not show them just
save the image you want as your startup as logo.sys and place it in your
C:\ directory. For the other (wlogo.sys) just save the image you want to
use as wlogo.sys and place it in your C:\windows
directory. Chad
Cappellini Solution 2:Here's
a nice tool to automatically change the Splash Screen: http://www.cadvision.com/xrx/
Bill Wiriawan Solution 3:Even
if you do not find the old logo.sys in the c: root directory, all you
have to do is add your own file there and that will become the startup
screen. Mean
Drake Submitted
By: Randall Ribera Question:What
happened to Microsoft's Chrome, that was found in MSIE 4.0. They said on
the Microsoft website, that it would appear in future versions of
Windows, yet it was seen for the first time as I mentioned before in
MSIE 4, but then disappeared. According to the website
(http://www.microsoft.com/TechNet/win95/prodfact/chrome.asp), it will
still appear in future versions; but yet no one seems to be talking
about it anymore. What's the deal? Solution 1:
Microsoft officially put
Chrome on the back burner at the end of 98/ beginning 99 indefinitely
(which probably means we'll be lucky to see it at all). Andrew
Funderburk Solution 2:Since Submitted
By: Michael Question:I
did a clean install of Small Business Office 2000 after formatting my
hard drive. I did not realize that Power Point was not in this version.
My questions are: Can I install Power Point from my old Office 97 Suite
CD? How can I be sure it won't install over my new Office 2000 suite? If
I have to in order to get Power Point, I am willing to upgrade to a
better version of Office 2000 that has Power Point-e.g. Standard. Can I
upgrade from Office 2000 Small Business to Standard; do I need to
purchase the entire suite or can I just add Power Point? It seems
ridiculous to pay as much for Power Point as I did for the Office 2000
Small Business. Any suggestions? Solution 1:You
can add PowerPoint from your Office 97 disc, just make sure you deselect
everything else from the office 97 setup or you'll overwrite some of
your Office 2000 files. You can also get a hold of PowerPoint 2000 by
itself, but it'll cost you around $60 - $100 bucks. Andrew
Funderburk Submitted
By: Adrienne O'Connor Question:Hi,
How do I share one internet connection through a win98 box (ip
masquerading) I'm not allowed to use a hub from the jack, and I'm only
allocated on ip address. I have 2 network cards in my win2k machine, and
1 in my other. Is there a way to ip forward through win2k? I've tried
the internet connection sharing option, but as soon as I enable it on
the network card going to the other computer, I lose all net access. Any
help would be appreciated, as I don't want to switch to Linux to do
this. Solution 1:ICS
(or NAT) WILL work and the Windows 2000 help has very detailed
instructions on how to set it up. Just make sure you follow them
exactly. Just look up Internet Connection Sharing in the
index... Jerry
Hoffmeister Solution 2: If
you are using any kind of firewall read it's documentation regarding
being run in an ICS configuration. An incorrectly configured
BlackIce, or ZoneAlarm could leave you running around in
circles. Brian
Lyttle Submitted
By: Paul Farrell Question:I
have Windows 98, Microsoft Works on my home computer. I rearranged some
files last night in the word processesor. When I used to open it, the
open would default to C:\Program Files\MSWorks\Documents. Now it
defaults to C:\My Documents\Corel. Is there a way to change this default
back? When I go to save the files, it saves them to the old path.
Thanks. Solution 1:Hi,
There are probably 2 ways to fix your problem. Open the options dialog
in Works. Look for something like default document locations. There
should be a text box showing the default folder to look in. Submitted By:
Nancy Question: Hello.
I have one quick question. When I attempt to download a file everything
goes correctly. I open the file from its location and the download
begins. When the file is done a small box pops up. It says "the
specified file had problems while running the accessibility
wizard"(or something to that affect). When I push the
"OK" on this box, the box goes away and the downloaded file
doesn't run and doesn't work. How can I fix this? Thanks for your time. Solution 1:
Hi,
It sounds as if you just have the wizard
associated with opening the file type you downloaded. Windows uses the
file extension to associate it with a particular program to open it
with. In this case, Accessibility Wizard was accidentally selected at
some point to open a particular file type or it seems this is the
case!?! The easiest way to try and fix this, being I cant
see the exact problem and error, I would download and install
TweakUI. Under its "repair" tab, there is a repair
associations option. Run this and you will have all icons and file
associations set to windows default. This should help you go in the
right direction. http://www.tweakfiles.com//allinone/powertoys.html
Chris Murray Submitted
By: Doug Brown Question:Hi,
I was wondering if you guys could help me since Microsoft's help and
support is crap. I just installed windows me from scratch and I am
having a problem Solution 1:Hi
Dave, Try going into the systems
control panel and make sure that it is set not to turn off after ***
minutes. Alternatively, check the same in your system's BIOS. Geoffrey
Lo Solution 2:Make
sure you are using the driver which is Windows ME Compatible. Bill
Wiriawan Solution 3:Try
downloading v.3.2 of the Intellimouse drivers. This should hopefully fix
the problem. Go to the Microsoft website and click on 'Downloads'. On
the next page, choose 'Intellimouse Explorer' and 'Windows Millennium
Edition'. This will provide you with the drivers you need. Andrew
Funderburk Solution 4:
Dave , You can find
the latest Intellipoint Drivers (3.2) at http://www.microsoft.com/products/hardware/mouse/driver/3_2/default.htm
that should fix your problem Good
Luck Craig
Catapano Submitted
By: Dave Question:installed
aol5.0 last week. now get numerable script errors on many web pages
including Microsoft update site. aol said to update Microsoft vm patch,
did so, still have same problem. (no such script errors using Netscape
4.7 on same sites) Solution 1:
You didn't
mention what version of Internet Explorer you had prior to your Aol
Install or your current operarating System. However, you have a few
options. 1) Fix IE, go to
Start/Settings/Control Panel/Add-Remove Programs, then scroll to you see
Internet Explorer and Tools, Click "remove' then you should be
greeted with a box showing 3 options, the 2nd option says
"repair". Click that and allow Windows to repair your IE
version. You may be asked to insert your windows Cd or "download
"additional components" to complete the repair. 2) You can Simply
download the complete Internet Explorer from the MS website, run it from
the location, the when prompted, choose "custom" install and
pick and choose which elements you want updated, brace yourself its a
large download. http://www.microsoft.com/windows/ie/download/ie55.htm 3) Do not, I repeat,
Do not attempt to uninstall Aol, the "newly shared"
components, once removed, plus the shared registry settings can and will
leave you will a corrupt and unstartable PC. Aol is quite
"known" for making itself at home on any Windows
based PC, next time a little research would be to your benefit. Good
Luck, Contact us prior to your possible
reformat Craig Catapano Submitted
By: ???? Question: I
am presently running Win98 ME. I deinstalled Encarta Reference Suite
(DVD Version) and want to re-install it. However, when I put the disc in
the drive it doesn't do Auto Run. When I go to properties on the disc
the only options are Open and Explore. Exploring the CD does not show
Setup. I seem to remember when I did this before I had to delete all the
files in the Windows Temp directory before the Auto Run feature would
run properly. I've done that but to no avail. I would appreciate a
direct response ASAP. Solution 1:You
may need to check if "auto run" is enabled for your Cd Rom.
go to "My Computer", then
right click then choose "Properties" then you will choose the
"DeviceManager Tab'. Scroll downward to you see your Cd Rom listed
then double click on it. Then go to the "settings" tab and
check to see if the box "Auto Insert Notification" is checked,
if not, check it and autorun will be reenabled. Good
Luck, Worse comes to worse,
you could search your CD Rom with your DVD installed and search for
*.exe Sometimes Setup exe is referred to as Install.exe etc Craig
Catapano Good Luck Submitted
By: Huberet Question:I
am having a problem shutting down Win 98. Sometimes locks up the system.
Can't even turn it of at the on/off button. Have to pull the plug.
Please help!!! Solution 1:Hi,
Win98se has a shutdown issue. I'm not
sure this is the version you have, but you might want to go to the
Windows Update site to see what fixes they have. There is a fix for
shutdown problems. http://windowsupdate.microsoft.com
Chris Murray Solution 2:If
in fact you are running Windows 98 SE, which can be confirm by going to
My Computer, right click, Properties. then on the top right you will see
the Windows 98 Version number. It will end with .2222If you find you are
in fact running Windows 98SE, then go to this URL to download a small
fix for this very common issue. http://www.microsoft.com/Windows98/downloads/contents/WURecommended/S_WUFeatured/Win98SE/Default.asp Good Luck Craig
Catapano Submitted
By: Ron Volz Question:Hi,
Please can you help? Solution 1:
I don't know, but I do know
that Microsoft has posted several Dial-up networking updates for Windows
95. I'd give one of those a try. Also, make sure you are
using Winsock 2.0. Mean
Drake Submitted
By:John Question: I'd
really like help with this, as I like backgrounds with my folders. when
I try to customize the system folders like c:, program files and windows
in Windows Me, I can't, the option isn't even available, however I could
customize these folder using Windows 98. Is there any way to re-enable
this feature and if it was taken out completely any ideas why, thank
you. Solution 1:
This is my
response from Microsoft Support: Thank you for contacting Microsoft.What
you described is exactly true. This is by design. Background of the
three folders cannot be modified this way. However, there is a
workaround. You may find a hidden file called "folder" in both
Windows directory and Program Files directory. But in c:\ there is no
such a file. You may edit the file with notepad and modify the content
to change the display if you know something about HTML. Attention:
Improperly modify these files may cause problems. What's more, you may
edit the display in Printer folder, Recycle folder and other special
folders in c:\windows\web\. You may see many HTML files for these
display. Matthew
Sabean Submitted
By: ??? Question:Hi!
Would you happen to have the video processor IC diagram for the Pioneer
DVL-09, a laser disc/DVD/CD player model 1997? Thanks,
and take care Solution 1:
The
only thing I could find on the Pioneer Site was a Help Desk Phone : 800-872-4159
Matthew
Sabean Submitted
By: Reuben Lim Question:After
running certain software some my activeX controls seems to disappear.
The sound logo drops out on reload and I have to run Norton to retrieve
it, that entails means another reload. The text from Norton refers to an
invalid registry entry. Can you throw light on how this happens and give
me any advice to prevent it. Solution 1:
M Turner - The first
question is, what software is it that is causing it. "Off
brand" software can be dangerous to a system. Initially, it
sounds like this software has corrupted the active x controls for IE
5. You may need to uninstall the software and then reinstall IE
5. Charles
Putman Submitted
By: M Turner NOTE:
Please note that ActiveWin nor the AskAW staff can take any
responsibility for anything that may/may not occur when taking our
advice. If you do anything that is included in our advice, you are doing
so at your own risk.
1. How can I modify the "Send To" menu like in previous
versions? I can't find the folder anywhere!
2. The PC was set up with one gigantic 30 Gig partition. Is there any
way to change this without using FDISK and reformatting the entire
drive?
Hope you guys have the answers! thanks
Otherwise you could try adding C:\Program Files\MSWorks\Documents to the
shortcut properties of the shortcut you use to start Works. Do this by
right-clicking the icon for the shortcut to Works, then click
properties. You should see a text box with "Start in:" beside
it. Enter C:\Program Files\MSWorks\Documents here. Hit apply, then
OK. Brian
Lyttle
with my intellimouse mouse explorer....its hooked up to a USB port and I
have an fic sd11 motherboard. Everyone so often, at least a few times a
day I will be browsing the net....checking email or even playing a game
and the mouse just shuts off.....I have to reboot my computer to get it
back on again and now it has got to a point where it is extremely
annoying....any suggestions on why or what I can do?
Since I uninstalled some software and updated some drivers my dial-up
networking has stopped working. Immediately after connection with the
remote modem, a box pops up with the following message: "Error 745,
an essential file is missing, Re-install the Dial-up Networking
files."
I have tried uninstalling and reinstalling the Dial-up networking option
but I still get the same problem. What is this essential file that is
missing and can I fix this without reinstalling Windows? (I have
Win95b).
If you have any questions pertaining to a particular answer please contact the person who replied.
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